Junior Desktop Support Administrator

ARA Career•Huntsville, AL

1d•Onsite

About The Position

This is a junior-level position at the Prototyping, Manufacturing & Integration Division located in Huntsville, AL. The individual selected for this position will work with our other on site LAN Manager and overall as part of a team of technical support staff across the country and will run and maintain all aspects of the LAN operating environment.

Requirements

Minimum of four (4) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 10 and 11, Server 2019 and 2022 on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
Experience supporting an array of applications on Windows operating systems including, Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
Microsoft Active Directory administration experience
Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
Obtain and maintain SECRET Clearance from the U.S. Department of Defense and be U.S. Citizen.
Must be customer service focused and have excellent time management skills.
Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
Requires ability to: Communicate effectively (both verbal and written)
Work collaboratively with team members, and on an individual basis

Nice To Haves

Experience with Windows Server 2019 and above
Experience with Microsoft 365 office applications
Experience with Solidworks PDM administration
Experience with Veeam backup software
Knowledge of Cisco VoIP phone administration
Experience with VMWare vSphere virtualization and administration
MCSE, A+, Net+, Security+ certifications
Antivirus and SCCM DoD experience
Understanding of IT security best practices
Secret Security Clearance – Active or Inactive

Responsibilities

Provide desktop support and technical assistance to end users on a variety of issues.
Utilize and respond to submitted tickets in a ticketing system
Assist with supporting a small Windows server environment.
Independently identify, research, and resolve technical problems.
Troubleshoot PC hardware and software issues.
Set up and maintain user accounts.
Maintain file, print, and license servers.
Administer and monitor data backups.
Monitor and apply security patches and updates in a timely manner.
Document and maintain IT related procedures.
Help maintain inventory and licensing records for hardware and software acquisitions.
Assists with special projects and assignments as needed.