About The Position

This is a junior-level position at the Prototyping, Manufacturing & Integration Division located in Huntsville, AL. The individual selected for this position will work with our other on site LAN Manager and overall as part of a team of technical support staff across the country and will run and maintain all aspects of the LAN operating environment.

Requirements

  • Minimum of four (4) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 10 and 11, Server 2019 and 2022 on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
  • Experience supporting an array of applications on Windows operating systems including, Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
  • Microsoft Active Directory administration experience
  • Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
  • Obtain and maintain SECRET Clearance from the U.S. Department of Defense and be U.S. Citizen.
  • Must be customer service focused and have excellent time management skills.
  • Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
  • Requires ability to: Communicate effectively (both verbal and written)
  • Work collaboratively with team members, and on an individual basis

Nice To Haves

  • Experience with Windows Server 2019 and above
  • Experience with Microsoft 365 office applications
  • Experience with Solidworks PDM administration
  • Experience with Veeam backup software
  • Knowledge of Cisco VoIP phone administration
  • Experience with VMWare vSphere virtualization and administration
  • MCSE, A+, Net+, Security+ certifications
  • Antivirus and SCCM
  • DoD experience
  • Understanding of IT security best practices
  • Secret Security Clearance – Active or Inactive

Responsibilities

  • Provide desktop support and technical assistance to end users on a variety of issues.
  • Utilize and respond to submitted tickets in a ticketing system
  • Assist with supporting a small Windows server environment.
  • Independently identify, research, and resolve technical problems.
  • Troubleshoot PC hardware and software issues.
  • Set up and maintain user accounts.
  • Maintain file, print, and license servers.
  • Administer and monitor data backups.
  • Monitor and apply security patches and updates in a timely manner.
  • Document and maintain IT related procedures.
  • Help maintain inventory and licensing records for hardware and software acquisitions.
  • Assists with special projects and assignments as needed.
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