Desktop Administrator II

Plexus•Boise, ID

3d•Onsite

About The Position

Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable. At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products. Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level.

Requirements

Bachelor’s Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
Intermediate level computer skills
Intermediate level decision making and problem-solving skills
Intermediate verbal and written communication skills
Ability to write detailed correspondence, journal task progress, problem resolutions, and technical procedures
Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization
General office equipment and materials

Responsibilities

Manages medium complexity tasks and projects, providing customers with timely feedback on status.
Assist with issue escalation and resolution.
Follows and provides input into Global IT policies and standards.
Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking, as well as contributing to continual improvement of this process.
Follows established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control.
Involved in root cause analysis and corrective actions.
All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.