Desktop Engineer I

Summit Health•Bend, OR

1d•Onsite

About The Position

This role will be part of the desktop engineering team responsible to architect, design, and implement solutions for client technologies. This includes assisting design and project managing large migrations and new technology efforts in addition to being a technical resource, providing day to day phone support and 2nd and 3rd level desktop support operations.

Requirements

Minimum 2 years’ experience, preference given for experience in IS/IT departments in a healthcare industry.
Associates degree in related field and 3 to 5 years work experience or equivalent combination of education and work experience
Minimum 2 years’ experience in IS/IT supporting desktop hardware and software.
Minimum 2 years’ experience supporting a Windows desktop/laptop/Citrix/Active Directory environment (roaming profiles, etc.)
Minimum 2 years’ experience deploying and supporting O/S migrations and introducing new technology based on business needs and industry standards.
Minimum 1 year solid foundation working with Active Directory, SCCM and other administration tools.
Advanced knowledge of common desktop operation systems (Windows 10/11+ MacOS, Linux, etc).
Experience with desktop, server and virtual operating systems.
Strong knowledge of computer hardware.
Working technical knowledge of network and PC operating systems, network hardware, protocols and standards.
Ability to conduct research into networking issues and products as required.
Demonstrates initiative and ability to troubleshoot and research problems independently, finding root cause.
Ability to work independently without intensive oversight – must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively (rather than just fixing them after the fact).
Ability to present ideas in user-friendly language.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation with focus on quality and continued improvement.
Ability to work smoothly and effectively with a broad range of skill levels, personalities, and backgrounds.
Customer service interactions will often be with users in a very high pressure environment, under very tight timelines. Must have amazing ‘bedside manner’ and be able to calm frustrated users, and diffuse tense situations.
Demonstrated project management skills and project management software tool knowledge.
Ability to work in and/or create a team-oriented, collaborative environment.
Must manage and report project status including use of project management tools and disciplines.
Emphasis on sharing of knowledge through good communications, peer training and written documentation.
Knowledge of applicable data privacy practices and laws.

Nice To Haves

Experience in a mainly thin client environment a plus.
Industry certifications (MCSE, CompTia A+/Network Plus, Epic, etc) preferred

Responsibilities

Assists staff with technical support of desktop computers, operating systems, office applications, printers, phones, and related technology.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with other staff as appropriate to determine and resolve problems received from clients.
Assist in creating and communicating systems and application standards
Package software and design distribution methods
Perform software distribution and patch management to Windows PC’s, laptops, and Citrix servers
Recommends and / or performs upgrades on systems to ensure longevity
Perform user, system and support requirements gathering and analysis to provide recommendations
Research options providing written evaluations of products and operating system upgrades and patches
Develop, organize and maintain standard operational procedures
Works with procurement staff to purchase hardware and software
Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable
Create and maintain systems documentation for testing and validation
Maintain relevant and current knowledge within assigned technical fields
Prioritize work efforts, multi-task in a very fast-paced environment, and provide timely and clear updates
Lead small to medium projects
Submit weekly status reports and timely project status/scorecards
Provide technical consultations and presentations to IT as needed
Create configuration management processes, while following all change management guidelines.
Provide disaster recovery planning for client technologies
Perform post-implementation 2nd and 3rd level support, identifying root cause with strategic solutions to problems
Trains and orients staff on use of hardware and software