Desktop Engineer

South Shore Health•Weymouth, MA

2d•Onsite

About The Position

The Desktop Engineer is primarily responsible for aspects of IT Desktop environment including planning, architecting, organizing, implementing, supporting and monitoring the desktop infrastructure and systems, under the direction of the Manager, Systems and Server. This will be a hands-on engineering role that will be involved in planning, designing, developing standards, and implement various desktop platforms, troubleshooting tools, desktop management tools, and desktop patching and software deployment tools, to support a high performance and resilient desktop infrastructure.

Requirements

Certification in OS and Virtualization technologies (Windows, Linux OS administration, Microsoft platform administration technologies, server and desktop virtualization technologies).
Advanced knowledge and experience with Microsoft Windows Server, Redhat Linux, Exchange Server, and Active Directory infrastructure.
Experience with use of application, system, and other performance analysis and monitoring tools.
Strong communications skills including the ability to build relationships and effectively communicate with project teams and key clinical stakeholders, including business services, nurses and physicians.
Flexible team player with strong project management and organizational skills with ability to establish and achieve goals and maintain timelines.

Nice To Haves

Microsoft (MCSE), VMware (VCP), Citrix (CCEA/CCEE/CCIA) are preferred.
ITIL, Lean, or Six Sigma Training or experience preferred.
Demonstrated success developing and leading a high performance IT team, and raising the maturity level of the function.

Responsibilities

Manage and maintain an SCCM environment, including operating system deployments, automated software updates, patch management, and application deployments across the infrastructure
Responsible for creating Windows 10 software images for endpoint devices
Responsible for thin client firmware deployment and inoperability with 3rd party devices
Administer Group Policy, Office Customization Tools and other configuration settings for endpoints
Collaborate with IT teams to optimize and automate workstation and software deployment and configuration
Provide escalated technical assistance to IT support teams, investigating and resolving systems-related matters of significance
Apply best practice problem-solving techniques to develop reliable solutions to a variety of problems independently
Provide root cause analysis and identification of corrective actions for given problems
Identify interdependencies in system and application components, and submit recommendations for improvements
Prepare and maintain clear, accurate documentation for an audience of IT infrastructure engineers and support teams for a variety of critical functions
Communicate effectively regarding operations and environmental changes
Continuously develop and demonstrate subject matter expertise on established and emerging hardware and software platforms
Assume additional responsibilities as requested
Responsible for process and procedures for application packaging and documentation
Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)
Create standard operating procedures on all solutions implemented
Research, evaluate, and remain current on emerging tools, techniques, and IT technologies
Working effectively in a collaborative and innovative team-oriented environment
Actively work with multiple groups to review work and to remove impediments/roadblocks
Fix issues preventing individual devices being patched where necessary
Develop solutions and identify areas for continual improvement of our vulnerability compliance position
Track and monitor deviations and requests for deviations to baseline configurations
Ability to troubleshoot application installations and end user issues pertaining to usage of various desktop applications (Internet Explorer, Java, Office 2016, O365, Adobe products, and various antivirus suites)
Strong understanding of Edge, Internet Explorer, and Chrome (security zones, document modes, add-ons) and ability to troubleshoot/identify web app and site security or compatibility related issues
Perform software distribution and patch management to Windows PC's, laptops, and servers
Other duties as required