Desktop Support Engineer I

CME Group•New York, NY

17h•$34 - $56•Onsite

About The Position

The Desktop Engineer I provides essential technical support for employee workstations and hardware. You will handle day-to-day hardware setups, troubleshooting, and office moves to ensure all staff have the tools they need to work effectively.

Requirements

Previous experience troubleshooting and supporting both Windows and Mac operating systems.
Ability to address hardware failures and connectivity issues in a timely manner.
Consistency in meeting deadlines and service level agreements (SLAs) for staff requests.
A willingness to learn new technical processes and inventory tools as the environment evolves.
This role involves full-time presence at our New York office, requiring a five-day onsite commitment each week.

Responsibilities

Provide Level I support for hardware issues, including repairs and replacements for peripherals and accessories.
Set up and image computers for new hires and coordinate workstation relocations during department moves.
Assist the help desk by visiting deskside to resolve technical problems that cannot be fixed remotely.
Maintain accurate records in the hardware asset tracking system and keep procedural documentation up to date.
Help the team with hardware refreshes and other physical technology upgrades.

Benefits

A supportive environment fostering career progression, continuous learning, and an inclusive culture.
Broad exposure to CME's diverse products, asset classes, and cross-functional teams.
A competitive salary and comprehensive benefits package.
Annual target bonus opportunity.
Opportunity to become an owner in the company through our broad-based equity program.
Comprehensive health coverage.
Retirement package that includes both a 401(k) and an active pension plan.
Highly competitive education reimbursement provisions.
Paid time off.
Mental health benefit.