Desktop Support Engineer

Quartz • Madison, WI

2d • Hybrid

About The Position

Are you passionate about endpoint management, virtual desktop technologies, and delivering exceptional technical support? Quartz is looking for a Desktop Support Engineer (Tier 2 & 3 Support) to join our IT team and help shape the future of our workplace technology environment. You'll leverage technologies such as SCCM, Microsoft Intune, and Horizon to support enterprise devices, improve operational efficiency, and ensure employees have a seamless technology experience every day.

Requirements

• Bachelor's Degree and 2 years in IT Customer Support or other technology role
• Associate’s Degree and 5 years in IT Customer Support or other technology role
• High School Equivalency and 8 years in IT Customer Support or other technology role
• Experience supporting and administering virtual desktop environments, including Horizon or Microsoft Azure Virtual Desktop
• Extensive experience installing, configuring, and managing Windows-based systems and related technologies
• Expert in the setup, configuration, and administration of Microsoft Configuration Manager and Intune
• Candidates must have access to high-speed, non-satellite Internet to successfully work from home.

Responsibilities

• Administer and support Microsoft Configuration Manager (SCCM) and Microsoft Intune, including software deployment, operating system upgrades, device configuration, compliance management, and endpoint lifecycle administration
• Configure, deploy, and support virtual desktop infrastructure (VDI) environments, to ensure optimal system performance and user experience
• Provide Tier 2 & 3 technical support for Windows operating systems, hardware, peripherals, and enterprise applications, resolving complex issues escalated from the Service Desk
• Serve as the primary escalation point for endpoint-related incidents, providing technical expertise, guidance, and timely resolution of issues
• Coordinate and manage endpoint patching activities for laptops, desktops, and virtual desktop environments to maintain security, compliance, and system integrity
• Monitor endpoint health, analyze system performance, and proactively identify opportunities to improve reliability, security, and operational efficiency
• Participate in endpoint lifecycle management activities, including device provisioning, upgrades, migrations, and decommissioning
• Create and maintain technical documentation, knowledge base articles, operational procedures, and configuration standards to support efficient IT operations
• Research, evaluate, and recommend new technologies, tools, and processes that improve endpoint management, end-user experience, and Service Desk effectiveness
• Participate in technology implementation projects, system testing, endpoint deployments, and continuous improvement initiatives supporting business objectives
• Collaborate with cross-functional IT teams and business partners to deliver technology solutions that meet organizational needs and enhance employee productivity
• Maintain a customer-focused approach by delivering exceptional service and building positive relationships with internal stakeholders
• Support Quartz's commitment to keeping customers at the center of everything we do by ensuring technology solutions are reliable, secure, and aligned with business needs

Benefits

• Flexible Work Options - In-Person or Hybrid
• Participate in technology modernization projects and continuous improvement initiatives
• Opportunity to work with SCCM, Intune, and VDI technologies
• Ideal starting pay rate, based on skills and experience: $56,500 - $70,600 + robust total rewards package
• Hardware and equipment will be provided by the company
• opportunity for career advancement
• a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level