Desktop Support Engineer I

Trintech•Plano, TX

7d•Hybrid

About The Position

Support public and private cloud environments, and a distributed IT service desk supporting a global employee base. Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to insure proper spare parts levels. Familiarize internal users with basic software, hardware, and peripheral device operation. Take ownership and responsibility of queries, issues and problems assigned to the queue. Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas. Work with vendor support contacts to resolve technical issues within the desktop environment. Complete regular training and process refreshes to ensure you are always compliant to company IT policies and processes to maintain security and consistent services. Document and standardize processes to drive automation and ensure projects are delivered on time, on scope, and on budget.

Requirements

2+ Years Desktop Support Experience
Extensive knowledge of unified endpoint management, e.g., Kaseya, ServiceNow, including implementation, maintenance, and administration
Excellent written, verbal, & interpersonal skills
Knowledge of ITSM tools, e.g., Service Now
Able to adhere to technical standards that augment security and infrastructure architecture
Ability to prioritize tasks, manage interruptions, and communicate effectively
Excellent written, oral, and interpersonal communication skills

Responsibilities

Support public and private cloud environments, and a distributed IT service desk supporting a global employee base.
Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to insure proper spare parts levels.
Familiarize internal users with basic software, hardware, and peripheral device operation.
Take ownership and responsibility of queries, issues and problems assigned to the queue.
Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas.
Work with vendor support contacts to resolve technical issues within the desktop environment.
Complete regular training and process refreshes to ensure you are always compliant to company IT policies and processes to maintain security and consistent services.
Document and standardize processes to drive automation and ensure projects are delivered on time, on scope, and on budget.