Deskside Technician II

Stefanini Group • Hazelwood, MO

2d • Onsite

About The Position

Stefanini seeks an experienced Deskside Technician to provide onsite support in a corporate environment. The role supports Windows, software, hardware, mobile devices, and audiovisual equipment, and contributes to stable and effective IT operations through troubleshooting, deployment, asset management, and end-user support. The technician works both independently and collaboratively, follows assigned shift schedules and established procedures, and communicates technical information to non-technical users. Physical presence at a Stefanini or client location is required.

Requirements

• At least 1 year of corporate deskside support or equivalent experience.
• High school diploma or equivalent.
• Excellent troubleshooting capability.
• Ability to remain composed while handling challenging, dynamic, rapid-response user support.
• Experience with Microsoft Office or Office 365.
• Experience with computer imaging software and data migration processes, such as SCCM or Intune.
• Experience supporting endpoint protection and encryption, including BitLocker.
• Familiarity with remote desktop support tools.
• Valid driver's license.
• Ability to walk, bend, stand for prolonged periods, and lift equipment weighing up to 50 pounds.
• Ability to be physically present at a Stefanini or client location during the shift.
• Professionalism and strong interpersonal skills.
• Ability to pass standard panel drug screening and background check.
• Willingness to embrace innovative tools and technology, including AI and IT health monitoring software.

Nice To Haves

• A+ certification.
• Microsoft Certified Professional (MCP) certification.
• Knowledge of Windows architecture, including permissions and file structure.
• Mac/Apple experience.
• Experience with basic network concepts, including Active Directory and workstation-domain trust relationships.

Responsibilities

• Provide onsite Windows, software, and hardware support in a corporate environment.
• Stage, provision, and deploy IT machines to end users.
• Diagnose, troubleshoot, and implement fixes for a variety of technology.
• Configure, troubleshoot, and deploy mobile devices and audiovisual equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow appropriate knowledge base articles and best business practices.
• Manage workload using ticketing software.
• Prioritize and complete work independently and as part of a group, with minimal supervision.
• Communicate technical information to non-technical audiences.
• Provide smart hands remote support for offsite resolver groups.
• Manage IT asset inventory, including asset auditing.
• Maintain a professional work area and appearance in compliance with site policies.
• Adhere to the assigned shift schedule.
• Perform other duties as assigned.

Benefits

• 401(k)
• Paid time off
• Tuition reimbursement
• Medical insurance
• Dental insurance
• Vision insurance
• Professional development eLearning programs through Stefanini University and other virtual training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED