Deskside Technician II

Stefanini Group•Hazelwood, MO

1d•Onsite

About The Position

Stefanini is seeking an experienced Deskside Technician with at least one year of hands-on field service experience in IT environments. The role provides onsite corporate IT support and requires technical proficiency in hardware and software troubleshooting, IT asset management, and end-user support. The technician contributes to the optimization and stability of IT operations while working collaboratively and independently.

Requirements

At least one year of corporate deskside support or equivalent experience.
Excellent troubleshooting capability.
Ability to remain composed while handling challenging, dynamic, rapid-response user support.
Experience with Microsoft Office or Office 365.
Experience with computer imaging software and data migration processes, such as SCCM or Intune.
Experience supporting endpoint protection and encryption, including BitLocker.
Familiarity with remote desktop support tools.
High school diploma or equivalent.
Valid driver's license.
Ability to walk, bend, stand for prolonged periods, and lift equipment weighing up to 50 pounds.
Physical presence at a Stefanini or client location during the shift.
Professionalism and strong interpersonal skills.
Ability to maintain a neat, professional work area and appearance in compliance with site policies.
Ability to pass a standard panel drug screening and background check.
Ability to adhere to the assigned shift schedule.
Willingness to embrace innovative tools and technology, such as AI and IT health monitoring software, to expedite resolution and enhance customer experience.

Nice To Haves

A+ certification.
Microsoft Certified Professional (MCP) certification.
Knowledge of Windows architecture, including permissions and file structure.
Mac or Apple experience.
Experience with basic network concepts, including Active Directory and workstation-domain trust relationships.

Responsibilities

Provide onsite Windows, software, and hardware support in a corporate environment.
Stage, provision, and deploy IT machines to end users.
Diagnose, troubleshoot, and implement fixes for a variety of technology.
Configure, troubleshoot, and deploy mobile devices and audio/visual equipment.
Troubleshoot VPN and VDI connectivity.
Follow appropriate knowledge base articles and Best Business Practices.
Manage workload using ticketing software.
Prioritize and complete work both independently with minimal supervision and as part of a group.
Communicate technical information to non-technical audiences.
Provide Smart Hands remote support for offsite resolver groups.
Manage IT asset inventory, including conducting asset audits.
Perform other duties as assigned.