Deskside Technician II

Stefanini Group • Hazelwood, MO

2d • Onsite

About The Position

Stefanini seeks an experienced Deskside Technician with at least one year of hands-on field service experience in IT environments. The role provides onsite corporate IT support, including troubleshooting hardware, software, Windows systems, and connectivity, as well as staging and deploying machines and supporting mobile and audio/visual equipment. The technician helps maintain stable IT operations through end-user support, asset management, ticket management, and collaboration with onsite and offsite resolver groups. The role requires physical presence at a Stefanini or client location during the assigned shift.

Requirements

• At least one year of corporate deskside support or equivalent experience.
• Excellent troubleshooting capability.
• Ability to remain composed while handling challenging, dynamic, rapid-response user support.
• Experience with Microsoft Office or Office 365.
• Experience with computer imaging software and data migration processes, such as SCCM or Intune.
• Experience supporting endpoint protection and encryption, including BitLocker.
• Familiarity with remote desktop support tools.
• High school diploma or equivalent.
• Maintain a valid driver's license.
• Ability to walk, bend, stand for prolonged periods, and lift equipment weighing up to 50 pounds.
• Physical presence at a Stefanini or client location during the shift.
• Professionalism and strong interpersonal skills.
• Maintain a neat and professional work area and appearance in compliance with site policies.
• Ability to pass a standard panel drug screening and background check.
• Adhere to the assigned shift schedule.
• Willingness to embrace innovative tools and technology, such as AI and IT health monitoring software, to expedite resolution and enhance customer experience.

Nice To Haves

• A+ certification.
• Microsoft Certified Professional (MCP) certification.
• Knowledge of Windows architecture, including permissions and file structure.
• Mac/Apple experience.
• Experience with basic network concepts, including Active Directory and workstation-domain trust relationships.

Responsibilities

• Provide onsite Windows, software, and hardware support in a corporate environment.
• Stage, provision, and deploy IT machines to end users.
• Diagnose, troubleshoot, and implement fixes for a variety of technology.
• Configure, troubleshoot, and deploy mobile devices and audio/visual equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow appropriate knowledge-base articles and best business practices.
• Manage workload using ticketing software.
• Prioritize and complete work independently and as part of a group, with minimal supervision.
• Communicate technical information to non-technical audiences.
• Provide Smart Hands remote support for offsite resolver groups.
• Manage IT asset inventory, including asset auditing.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, and medical, dental, and vision insurance.
• Professional development eLearning programs through Stefanini University and other virtual training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED