Deskside Technician II

Stefanini Group • Coral Gables, FL

23h • Onsite

About The Position

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing, systems integration, consulting, and strategic staffing. The company has over 25,000 employees across 77 offices in 40 countries.

The Deskside Technician II supports IT equipment in a large corporate environment. The role provides desktop and laptop support for Mac and PC systems, Windows 10/11, mobile devices, printers, scanners, wireless, VPN, and related technologies. It includes equipment installation, moves, additions, changes, repairs, configuration, documentation, incident management, user-data backup and migration, asset inventory, and smart-hands support for networking, server, and telecommunications technologies. The technician may provide executive support, work on-call or after-hours, and support other client locations as needed.

Stefanini describes itself as a Brazilian, privately owned company with an agile, flexible, and innovative culture and a flat organizational structure. Employees can access professional-development eLearning and virtual training through Stefanini University.

Requirements

• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV conferencing systems, printers, and PC hardware.
• Maintain a positive attitude, including under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong interpersonal skills.
• Ability to perform in-depth research and troubleshoot complex technical issues.
• Ability to prioritize and complete work tasks with minimal supervision.
• Ability to walk, bend, stand for long periods, and lift equipment weighing up to 50 pounds.
• Ability and willingness to learn new technologies.
• High school diploma required.
• Deskside, desktop, or end-user computer experience, ideally in a corporate environment.
• Proven ability to handle challenging, rapid-response user support.
• Proven ability to balance, prioritize, and organize multiple tasks.
• Valid US driver's license.

Nice To Haves

• A+ Certification.
• Microsoft Certified Professional (MCP).
• ITIL Foundations.
• Lean Six Sigma.

Responsibilities

• Support IT equipment in a large corporate environment.
• Provide desktop and laptop technical support for Mac and PC systems, including Windows 10/11.
• Support mobile devices, printers, scanners, wireless, VPN, and other related equipment and services.
• Perform IT equipment installs, moves, adds, and changes (IMAC).
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems.
• Maintain system configurations and documentation.
• Track and resolve customer incidents and requests through the client's ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Back up, restore, and migrate user data.
• Provide smart-hands support for networking, server, and telecommunications technologies.
• Support printers and peripheral devices.
• Manage IT asset inventory, including asset auditing.
• Research and follow appropriate knowledge-base articles.
• Work on-call and provide other after-hours support as needed.
• Provide executive support as needed.
• Support other client locations as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance.
• Professional-development eLearning programs through Stefanini University and other virtual training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED