Deskside Technician II

Stefanini Group•Midland, MI

1d•Onsite

About The Position

The Deskside Technician II provides IT equipment and end-user support in a large corporate environment. The role supports desktop and laptop computers, Windows 10/11, mobile devices, printers, scanners, wireless, VPN, and other IT equipment. Responsibilities also include installation, moves, additions, and changes; hardware and software troubleshooting; equipment repairs and spare-parts maintenance; system configuration and documentation; and tracking and resolving incidents and requests through the client’s ticketing tool. The technician supports user data backup, restoration, and migration; provides “Smart Hands” assistance with networking, server, and telecommunications technologies; manages IT asset inventory and audits; and researches and follows knowledge-base articles. The role may include executive support, on-call and after-hours support, and visits to other client locations as needed. Other deskside-service tasks may be assigned. Stefanini describes itself as a privately owned global IT services provider with more than 25,000 employees across 77 offices in 40 countries. The company offers a comprehensive benefits package and professional-development and virtual-training opportunities.

Requirements

Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV conferencing systems, printers, and PC hardware.
Maintain a positive attitude, including under stressful conditions.
Experience supporting remote facilities and users.
Excellent verbal and written communication skills.
High level of professionalism and strong interpersonal skills.
Ability to conduct in-depth research and troubleshoot complex technical issues.
Ability to prioritize and complete work tasks with minimal supervision.
Ability to walk, bend, stand for long hours, and lift equipment weighing up to 50 pounds.
Ability and willingness to learn new technologies.
High school diploma required.
Deskside, desktop, or end-user computer experience, ideally in a corporate environment.
Proven ability to handle challenging, rapid-response user support.
Proven ability to balance, prioritize, and organize multiple tasks.

Nice To Haves

A+ certification.
Microsoft Certified Professional (MCP) certification.
ITIL Foundations.

Responsibilities

Support IT equipment in a large corporate environment.
Provide desktop and laptop technical support, including for Windows 10/11 operating systems.
Support mobile devices, printers, scanners, wireless, VPN, and related equipment.
Perform IT equipment installations, moves, additions, and changes (IMAC).
Maintain repairs, spare parts, and components.
Research and troubleshoot technical problems.
Maintain system configurations and documentation.
Track and resolve customer incidents and requests through the client’s ticketing tool.
Troubleshoot and resolve hardware and software issues for Windows devices.
Back up, restore, and migrate user data.
Provide Smart Hands support for networking, server, and telecommunications technologies.
Provide printer and peripheral-device support.
Manage IT asset inventory, including asset audits.
Research and follow appropriate knowledge-base articles.
Provide on-call and other after-hours support as needed.
Provide executive support when needed.
Provide support at other client locations as needed.
Perform other duties assigned.