Deskside Technician II

Stefanini Group•Midland, MI

22h•Onsite

About The Position

The Deskside Technician II supports IT equipment and users in a large corporate environment. The role provides desktop and laptop support for Windows 10/11, mobile devices, printers, scanners, wireless, VPN, and other equipment. It performs IT equipment installs, moves, additions, and changes; maintains repairs, spare parts, and components; researches and troubleshoots issues; and maintains system configurations and documentation. The technician tracks and resolves customer incidents and requests through the client’s ticketing tool, troubleshoots Windows hardware and software, and supports user-data backup, restoration, and migration. The role also provides smart-hands assistance with networking, server, and telecommunications technologies; printer and peripheral support; and IT asset inventory and auditing. It may include executive support, work at other client locations, on-call and after-hours support, and other duties as assigned.

Requirements

Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV conferencing systems, printers, and PC hardware.
Ability to maintain a positive attitude under stressful conditions.
Experience supporting remote facilities and users.
Excellent verbal and written communication skills.
High level of professionalism and strong personal interaction skills.
Ability to perform in-depth research and troubleshoot complex technical issues.
Ability to prioritize and complete work tasks with minimal supervision.
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.
Ability and willingness to learn new technologies.
High school diploma required.
Deskside, desktop, or end-user computer experience, ideally in a corporate environment.
Proven ability to handle challenging, rapid-response user support.
Proven ability to balance, prioritize, and organize multiple tasks.

Nice To Haves

A+ Certification.
Microsoft Certified Professional (MCP).
ITIL Foundations.

Responsibilities

Support IT equipment in a large corporate environment.
Provide desktop and laptop technical support for Windows 10/11 operating systems.
Support mobile devices, printers, scanners, wireless, VPN, and other IT equipment.
Perform IT equipment Install/Move/Add/Change (IMAC) support.
Maintain repairs, spare parts, and components.
Research and troubleshoot problems; maintain system configurations and documentation.
Track and resolve customer incidents and requests through the client’s ticketing tool.
Troubleshoot and resolve hardware and software issues for Windows devices.
Back up, restore, and migrate user data.
Provide smart-hands support with networking, server, and telecommunications technologies.
Provide printer and peripheral device support.
Manage IT asset inventory, including asset auditing.
Research and follow appropriate knowledge-base articles.
Provide on-call and other after-hours support as needed.
Provide executive support as needed.
Provide support at other client locations as needed.
Perform other duties as assigned.