Deskside Technician II

Stefanini Group • Coral Gables, FL

1d • Onsite

About The Position

Stefanini is a full-service global provider of IT services, including application development and outsourcing, IT infrastructure outsourcing, systems integration, consulting, and strategic staffing. The company has more than 25,000 employees across 77 offices in 40 countries.

The Deskside Technician II supports IT equipment and end users in a large corporate environment. The role provides desktop and laptop support for Mac and PC systems, Windows 10/11 support, and assistance with mobile devices, printers, scanners, wireless, VPN, and other peripherals. It also handles IT equipment installs, moves, adds, and changes; repairs and spare parts; system configuration and documentation; incident and request resolution through the client ticketing tool; hardware and software troubleshooting; and user-data backup, restoration, and migration.

The technician provides smart-hands assistance with networking, server, and telecommunications technologies, manages IT asset inventory and audits, and researches and follows knowledge-base articles. The role may include executive support, on-call and after-hours work, travel to other client locations as needed, and other duties assigned.

Requirements

• High school diploma.
• Deskside, desktop, or end-user computer support experience, ideally in a corporate environment.
• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV conferencing systems, printers, and PC hardware.
• Ability to uphold a positive attitude, including under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong interpersonal skills.
• Ability to conduct in-depth research and troubleshoot complex technical issues.
• Ability to prioritize and complete work tasks with minimal supervision.
• Ability to walk, bend, and stand for long hours and lift equipment up to 50 pounds.
• Ability and willingness to learn new technologies.
• Proven ability to handle challenging, rapid-response user support.
• Proven ability to balance, prioritize, and organize multiple tasks.
• Valid US driver's license.

Nice To Haves

• A+ Certification.
• Microsoft Certified Professional (MCP).
• ITIL Foundations.
• Lean Six Sigma.

Responsibilities

• Support IT equipment in a large corporate environment.
• Provide desktop and laptop technical support for Mac and PC systems, including Windows 10/11.
• Support mobile devices, printers, scanners, wireless, VPN, and other peripherals.
• Perform IT equipment installs, moves, adds, and changes (IMAC).
• Maintain repairs, spare parts, and components.
• Research and troubleshoot technical problems.
• Maintain system configurations and documentation.
• Track and resolve customer incidents and requests using the client's ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Perform user-data backup, restoration, and migration.
• Provide smart-hands support with networking, server, and telecommunications technologies.
• Provide printer and peripheral-device support.
• Manage IT asset inventory, including asset audits.
• Research and follow appropriate knowledge-base articles.
• Provide on-call and other after-hours support as needed.
• Provide executive support when required.
• Provide support at other client locations as needed.
• Perform other duties as assigned.

Benefits

• 401(k).
• Paid time off.
• Tuition reimbursement.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Professional development eLearning programs through Stefanini University.
• Virtual training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED