Deskside Technician II
About The Position
The Deskside Technician II images PCs and prepares PCs, peripherals, monitors, and/or telephones for deployment within a reasonable amount of time. The role transfers user data, resolves routine troubleshooting issues, and communicates closely with others involved in the deployment cycle, including Project Coordinators, Schedulers, and Deskside Technicians. Work is generally semi-routine, drawing on developed knowledge and skills gained through formal training and considerable work experience, while recognizing when an occasional deviation from accepted practice is needed. The position also conducts onsite IT asset inventory audits, collects inventory data, compares it with records, and follows up to resolve discrepancies. Additional duties include end-user orientation and troubleshooting, preventive checks on end-user hardware, administrative tasks, and disposal of old equipment. Attendance and adherence to the work schedule are required.
Requirements
- High school diploma or equivalent.
- Typically a minimum of 2 years of related experience.
- Experience with IT tracking and barcode scanners.
- Experience imaging and configuring PCs.
- Basic computer troubleshooting skills.
- Excellent customer service skills.
- Strong background in Windows operating systems.
- Basic MS Office knowledge.
- Valid driver’s license and proof of auto insurance.
- Ability to manage time effectively.
- Ability to communicate technical information effectively to a non-technical audience.
- Ability to walk, bend, lift equipment up to 50 pounds, and perform labor-related duties involving connecting computer equipment.
- Attendance and schedule adherence are required.
Nice To Haves
- Experience with ticketing software; ServiceNow is a plus.
Responsibilities
- Image PCs and prepare PCs, peripherals, monitors, and/or telephones for deployment.
- Transfer users’ data and resolve routine troubleshooting problems.
- Communicate with other positions involved in the deployment cycle, including Project Coordinators, Schedulers, and Deskside Technicians.
- Conduct onsite audits of existing IT asset inventory.
- Collect IT inventory data, compare it against information on file, and take action to resolve discrepancies.
- Orient end users and troubleshoot PC assets.
- Perform preventive checks on end-user hardware, including computers and monitors.
- Perform administrative tasks.
- Dispose of old equipment.
- Adhere to attendance and schedule requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
