Desk Clerk - Safe Haven
About The Position
Westside Safe Haven is a 13-unit low-barrier housing program offering on-site clinical supportive services to people experiencing homelessness and severe mental illness. Using a housing-first, trauma-informed, and client-centered approach, the program meets immediate needs while supporting residents in working toward their goals. The Desk Clerk greets and signs in Thresholds clients, staff, and guests, provides customer service, and helps foster cordial relationships and a pleasant atmosphere in the building. The role also supports safety by monitoring security cameras and ensuring doors are locked and closed. The Desk Clerk communicates with clinical teams verbally and through records to contribute to client recovery, and assists with phone calls, mail sorting, and other administrative tasks. Paid training and professional development opportunities are available, including opportunities to build clinical, administrative, and leadership skills. The position is located at 3216 N. Cicero, Chicago, Illinois, and is scheduled Saturdays and Sundays from 7:00 AM to 3:00 PM. Pay is $19.00 per hour, based on education, experience, and licensure, with stated increases for certain credentials.
Requirements
- High school diploma or GED certificate.
- Must be at least 21 years old.
- Reliable personal or public transportation to get to the work location.
- Effective communication and relationship-building skills.
- Attention to detail and dependability.
- Passion for mental health advocacy.
Nice To Haves
- LSW or LPC licensure, which qualifies for a stated $1,000 salary increase.
- CRSS credential, which qualifies for a stated $1,000 salary increase.
Responsibilities
- Greet and sign in clients, staff, and guests.
- Provide customer service and build cordial relationships with clients to contribute to a pleasant atmosphere.
- Monitor security cameras and ensure doors are locked and closed.
- Communicate with clinical teams verbally and through records to support client recovery.
- Answer and transfer phone calls.
- Sort mail and complete other administrative tasks.
Benefits
- Paid training and professional development opportunities.
- Paid time off.
- 403(b) retirement plan with 3% employer match.
- Employee assistance program (EAP).
- Mileage reimbursement if driving is required.
- $1,000 salary increase for LSW or LPC licensure.
- $1,000 salary increase for CRSS credential.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
