Desk Clerk - Hacienda Heights (Part-time, Swing Shift)

Mercy Housing•Richmond, CA

1d•Onsite

About The Position

The Desk Clerk provides customer service to residents and monitors residents and visitors entering and leaving the building. The role helps ensure building security by communicating with appropriate authorities and the property management team. The position is on-site in Hacienda Heights and is scheduled Wednesday and Thursday from 4 p.m. to midnight, and Saturday and Sunday from 8 a.m. to 4 p.m. Candidates with lived experience are encouraged to apply.

Requirements

High school diploma or equivalent.
General office experience.
Ability to work with diverse and vulnerable populations who have experienced homelessness.
Ability to answer the telephone and greet residents and guests clearly.
Ability to treat a variety of people with respect and compassion.
Ability to maintain confidentiality.
Ability to decide when an incident is an emergency and take appropriate action.
Ability to write messages legibly.

Responsibilities

Provide customer service to residents.
Monitor residents and visitors entering and leaving the building.
Help ensure building security by communicating with appropriate authorities and the property management team.
Answer the telephone and greet residents and guests clearly.
Treat people with respect and compassion.
Maintain confidentiality.
Determine when an incident is an emergency and take appropriate action.
Write messages legibly.

Benefits

Early close Fridays, with three paid hours off each Friday.
Early close prior to a holiday, with three paid hours off.
Several healthcare plans to choose from.
Dental plans, including plans covering orthodontia and a free basic dental option.
Vision coverage.
15 days of earned PTO in the first year.
12 company holidays and two floating holidays.
Paid time off between Christmas Day and New Year's Day.
Paid time off to volunteer.
Paid parental and caregiver leave.
Employer-paid life insurance.
403(b) plan with employer match.
Access to a free Employee Assistance Plan.
Pet insurance options.