Desk Clerk -- Robbers Cave State Park Lodge

State of Oklahoma•Wilburton, OK

10d

About The Position

Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are public-facing customer service representatives in the park’s front office, lodge, or golf pro shop. They provide customers with requested information or assistance concerning services, or direct requests to the appropriate people. Duties may include operating telephone or communications equipment; issuing equipment, supplies, or other materials; processing applications for licenses or permits; making room, cabin, or campsite reservations; and serving as a cashier. The position supports daily operations and agency needs at Robbers Cave State Park Lodge.

Requirements

Must be at least 18 years of age.
Two years of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
Scheduled hours require flexibility, including holidays, weekends, or events, based on agency needs.
Some locations may require a valid Driver’s License.

Responsibilities

Answer telephones, take messages, and provide information about location facilities.
Receive walk-in and phone-in reservation requests.
Check guests into reservations and validate parking.
Post charges to guest accounts, including necessary corrections and transfers.
Collect charges, process credit card vouchers, and close guest accounts.
Check recreation equipment, golf carts, and other items in and out for guests.
Assist with gift shop sales and restock merchandise.
Prepare various reports under general direction.
Prepare correspondence, monthly reports, and other documents using office equipment and software programs.
Perform general housekeeping in public areas.
Perform other duties as assigned to support daily operations and agency needs.