Desk Clerk - Foss State Park

State of Oklahoma•Foss - 10252 Highway 44, SD

About The Position

Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) serve as public-facing customer service representatives in a park front office, lodge, or golf pro shop. They provide customers with requested information and assistance, or direct requests to the appropriate staff. Duties may include operating telephone or communications equipment; issuing equipment, supplies, or other materials; processing applications for licenses or permits; making room, cabin, or campsite reservations; and serving as a cashier. This position is at Foss State Park. The starting pay is $15.00 per hour. After successful completion of a one-year trial period with OTRD, the rate may increase to $15.45 per hour. Scheduled hours require flexibility, including holidays, weekends, or events, based on agency needs.

Requirements

Must be at least 18 years of age.
Two years of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
Some locations may require a valid driver's license.

Responsibilities

Answer telephones, take messages, and provide information about location facilities.
Receive walk-in and phone-in reservation requests.
Check guests into reservations and validate parking.
Post charges to guest accounts, including necessary corrections and transfers.
Collect charges, process credit card vouchers, and close guest accounts.
Check recreation equipment, golf carts, and other items in and out for guests.
Assist with gift shop sales and restock merchandise.
Prepare various reports under general direction.
Prepare correspondence, monthly reports, and other documents under general direction using office equipment and software programs.
Perform general housekeeping in public areas.
Perform other duties as assigned to support daily operations and agency needs.