Desk Clerk - Harvey West Studios

The John Stewart Company•Santa Cruz, CA

3d•$22 - $25

About The Position

The Desk Clerk monitors traffic in and out of the building and communicates with tenants, visitors, and staff under the direction of the Property Manager. The role includes writing end-of-shift and incident reports, completing work orders, enforcing project policies consistently with fair housing regulations, and keeping the reception area neat.

Requirements

Knowledge of federal, state, and local laws and Fair Housing guidelines.
Ability to read, understand, and communicate fluently in English.
Good awareness and urgency, and ability to follow procedures to solve problems.
Annual tuberculosis testing may be required, as well as following the Exposure Control Protocol for bloodborne pathogens.

Nice To Haves

Experience working with people of various cultural backgrounds, especially people with special needs.

Responsibilities

Answer telephones, direct calls, take messages, and make emergency calls when situations arise.
Assist with office responsibilities, including completing work orders, comment cards, visitor violation forms, and other duties assigned by management.
Inform visitors of visitor policies, check visitor identification, and sign visitors in and out of the building.
Complete incident reports to record unusual building activity.
Distribute resident mail daily.
Fill in when other desk clerks are absent, as requested.
Monitor traffic in and out of the building and communicate with tenants, visitors, and staff.
Write end-of-shift reports and enforce project policies in a manner consistent with fair housing regulations.
Keep the reception area neat.

Benefits

Medical, dental, and vision care for employees working 30 or more hours per week; preventative medical care paid at 100%.
Vacation leave of up to ten days per year in the first year for employees working 30 or more hours per week.
Up to 80 hours of sick time per year.
Flexible Spending Accounts for Health Care and Dependent Care for employees working 30 or more hours per week.
Company-paid Life AD&D and Long Term Disability for employees working 30 or more hours per week.
Free, confidential counseling through the Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$100 annual Wellness Reimbursement.
Matching 401(k) retirement savings plan of up to 2% of compensation for employees working 20 or more hours per week.