Desk Clerk (Graveyard)

Abode • San Francisco, CA

3d • $25 - $27 • Onsite

About The Position

The Desk Clerk is primarily responsible for the building’s desk station and provides oversight of security personnel assigned through a contractual relationship at a permanent supportive housing facility. In coordination with the Property Manager, the Desk Clerk supports training on emergency and non-emergency procedures, desk procedures, and organizational and department policies. The position requires on-duty paid rest and meal periods.

The role monitors property activity and security, maintains accurate and confidential logs, screens visitors, responds to incidents, and communicates with tenants, visitors, applicants, staff, vendors, security representatives, and resident service providers. It also includes front desk, phone, administrative, and light janitorial duties, as well as required training and meetings.

Requirements

• High school diploma or equivalent (GED).
• Knowledge of supportive housing, interim housing, or Housing First models.
• Excellent organizational and communication skills.
• Integrity and respect for confidentiality.
• Ability to work with diverse populations, including people with various disabilities, and to act tactfully in stressful situations.

Responsibilities

• Monitor, record, follow up on, and oversee daily common-area activities to maintain property security, including surveillance monitoring and regular property patrols.
• Communicate with security contract representatives about changes, updates, or needs related to contracted security personnel.
• Screen, document, and record visitors to confirm authorization to be on the property.
• Maintain accurate and confidential property logs and journals, and ensure other security personnel are trained and follow desk procedures accurately.
• Respond to property emergencies and incidents and escalate them through the appropriate chain of command.
• Complete critical incident reports accurately and on time for incidents during the shift, and follow up as needed on security personnel’s incident-report submissions.
• Report violations of House/Community Rules and lease conduct rules to upper management.
• Assist tenants with work orders, incident reports, and complaints or grievances.
• Attend required online and in-person job-specific and agency-wide training.
• Keep the front desk, building entry, and lobby safe, clean, and presentable; perform light janitorial duties after hours for spills and emergency cleanups as needed.
• Provide housing- or property-related information and communications to tenants, visitors, and applicants.
• Answer phones and operate the front desk phone system as needed.
• Provide administrative support to the Property Manager and Leasing Specialist as needed, including assisting applicants who arrive after hours.
• Foster courteous staff relationships, cooperation, and teamwork with supervised staff and others in the organization.
• Treat residents, staff, vendors, and visitors with respect and courtesy, and treat residents in a nondiscriminatory manner.
• Communicate with resident service providers and case managers and interact with them to assist residents with housing issues and needs.
• Work cooperatively with site staff, residents, and visitors as a team member.
• Attend staff meetings and other property-related meetings as required.
• Perform other duties as assigned.

Benefits

• Competitive pay of $25.00–$27.00 per hour.
• 19 days of paid time off per year, increasing with tenure.
• 12 paid holidays per year.
• Medical, dental, and vision coverage options for employees, stated as 100% coverage.
• Employer-subsidized dependent health care options.
• Legal and financial services and other support through the Employee Assistance Program.
• Mental health care service through Teledoc.
• Flexible Spending Account options for commuter, health care, and dependent care expenses.
• 403(b) retirement plan with employer match and contribution programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED