Desk Clerk - Transbay 2 West (Full Time Swing Shift)

Chinatown Community Development Center•San Francisco, CA

22d•Onsite

About The Position

The Desk Clerk maintains the safety and security of the building for tenants and interacts extensively with staff, tenants, vendors, law enforcement, and visitors in accordance with Property Management policies and House Rules. The position is full-time, nonexempt, onsite in San Francisco, with a Monday–Friday swing shift from 4:00 p.m. to 12:00 a.m. Compensation is $23.50 per hour, with comprehensive benefits. Chinatown Community Development Center is a private nonprofit founded in 1977. It owns and/or manages approximately 30 affordable housing buildings serving more than 3,800 low-income seniors, single adults, formerly homeless adults, and families in several San Francisco neighborhoods. The organization also builds housing, develops grassroots leadership, and engages low-income residents and youth. Its employees are described as mission-driven and committed to empowerment, teamwork, compassion, and culturally competent services.

Requirements

Pleasant and professional manner.
Initiative and ability to problem solve.
Good written and verbal communication skills.
Ability to function under stressful circumstances.
Willingness to perform varied tasks.
Calm disposition.
Ability to work with people from diverse social, economic, and ethnic backgrounds.
Sensitivity to issues facing families, homeless people, people with disabilities, and elderly populations.
Excellent interpersonal skills.

Nice To Haves

Prior experience in security and/or reception work.
Excellent customer service skills.
Familiarity with Microsoft Outlook, Word, and Excel.
Bilingual ability in English and Chinese, Russian, and/or Spanish.

Responsibilities

Sign in visitors entering and leaving the building in accordance with Property Management policies, procedures, and House Rules.
Monitor building exits using surveillance footage and conduct foot patrols during the shift.
Communicate after-hours problems to the appropriate staff.
Update the daily log and other front desk forms, documenting information in detail for handoff.
Report House Rules violations to the Property Manager.
Call 911 or non-emergency police when appropriate under protocol and report building emergencies to the On Site Manager, Property Manager, and/or Property Supervisor.
Write incident reports and route them to the appropriate staff according to protocol.
Respond to building emergencies when the On Site Manager, Property Manager, or Property Supervisor is absent.
Maintain order in the front entrance, lobby, and adjoining rooms or areas.
Embody organizational values of respect and compassion, empowerment, and teamwork.
Contribute to a safe and pleasant work environment.
Follow policies, procedures, and safe work practices.
Perform other duties as assigned.