Desk Ambassador

METROPOLITAN HEALTHCARE SERVICES•Falls Church, VA

10d•$16 - $17•Onsite

About The Position

The Desk Ambassador/Health Screener, under the supervision and direction of the MHS Manager or Team Lead, screens, escorts, and provides directions to patients and guests to and from the hospital in a welcoming, friendly, efficient, and courteous manner. The role also assists guests with inquiries, wheelchairs, luggage, directions, hospital promotions and campaigns, and initial questions about hospital facilities and services. The Health Screener proactively addresses questions, concerns, and requests for assistance in the customer’s best interest while reflecting MHS-WE CARE core values. The position is part-time at Dominion Hospital in Falls Church, Virginia, with an hourly salary range of $16.00–$16.50. The employee wears the standard MHS uniform: black pants, white shirt, black tie, red coat, and black shoes.

Requirements

High school diploma, GED, or equivalent experience.
At least two years of customer service experience, as stated in the job details.
Must be legally eligible to work in the United States.
Must pass background and drug screenings.
Must speak, read, and write English fluently.
Must meet immunization or health screening requirements.
Ability to demonstrate professionalism and excellent communication and interpersonal skills.
Customer-service orientation and attention to detail.
Able to stand, walk, sit, use hands, talk, see, and hear regularly.
Able to occasionally lift and/or move up to 50 pounds.
Able to push and pull a wheelchair weighing 100 to 350 pounds, frequently over considerable distance.
Ability to work flexible schedules and extended hours when required.

Responsibilities

Deliver scripted salutations and messaging to every patron upon arrival and departure.
Provide a warm and friendly welcome to patients, visitors, vendors, delivery personnel, staff, and others entering the facility.
Conduct visitation screening and visitor badging as required by the facility.
Use proper safe patient-handling techniques.
Escort guests through the facility, open doors, provide wheelchair assistance and guidance, and carry packages and luggage.
Respond promptly and courteously to guest inquiries and concerns.
Give directions and answer general questions about the facility and campus.
Maintain knowledge of facility procedures and guest-related information, including general facility and event information, taxi and transportation assistance, airport information, and emergency codes.
Address safety hazards according to facility procedures, including water on floors, objects blocking doors, electrical cords that are removed or taped, and misplaced furniture.
Immediately report accidents to the manager on duty.
Maintain a safe, clean, and neat work environment by following standards and procedures.
Maintain strict confidentiality of work information in accordance with HIPAA.
Perform other assigned duties, which may include flower and food deliveries, floor errands, making beds, and pulling linen.