Desk Ambassador

Metropolitan Healthcare Services•Falls Church, VA

8d•Onsite

About The Position

The Desk Ambassador/Health Screener works under the supervision and direction of the MHS Manager or Team Lead. The role screens, escorts, and directs patients and guests to and from the hospital in a welcoming, friendly, efficient, and courteous manner. The Desk Ambassador/Health Screener assists with inquiries, wheelchairs, luggage, directions, hospital promotions and campaigns, and initial questions about the hospital’s facilities and services. The Health Screener proactively addresses questions, concerns, and requests for assistance in the customer’s best interest and reflects MHS-WE CARE core values. The position includes greeting patrons, conducting visitation screening and visitor badging as required, escorting guests, providing general facility and campus information, responding to safety hazards, and maintaining a safe, clean, and neat work environment. The role also requires maintaining strict confidentiality in accordance with HIPAA and performing other assigned duties, which may include deliveries, errands, making beds, and pulling linen.

Requirements

High school diploma/GED or equivalent experience.
At least two years of customer service experience, as stated in the job summary.
Must be legally authorized to work in the United States.
Must pass background and drug screenings.
Ability to speak, read, and write English fluently.
Must meet immunization or health-screening requirements.
Professionalism and excellent communication and interpersonal skills.
Passion for customer service and attention to detail.
Regularly able to stand, walk, sit, use hands, talk, see, and hear.
Able to lift and/or move up to 50 pounds occasionally.
Able to push and pull 100 to 350 pounds on a wheelchair, frequently over considerable distance.
Ability to work flexible schedules and extended hours when sometimes required.

Responsibilities

Deliver scripted salutations and messaging to patrons upon arrival and departure.
Provide a warm, friendly welcome to patients, visitors, vendors, delivery personnel, staff, and other people entering the facility.
Perform visitation screening and visitor badging as required by the facility.
Use proper safe patient-handling techniques.
Escort guests throughout the facility; open doors; offer wheelchair assistance and guidance; and carry packages and luggage.
Respond promptly and courteously to guest inquiries and concerns.
Give directions and answer general questions about the facility and campus.
Maintain knowledge of facility procedures and guest-related information, including general facility and event information, taxi and transportation assistance, airport information, and emergency codes.
Respond to safety hazards according to facility procedures, including water on floors, objects blocking doors, electrical cords that are removed or taped, and misplaced furniture.
Immediately report accidents to the manager on duty.
Maintain a safe, clean, and neat work environment by following standards and procedures.
Maintain strict confidentiality of work information in accordance with HIPAA.
Perform other assigned duties, which may include flower and food deliveries, floor errands, making beds, and pulling linen.