Design Supervisor

Floor & Decor • Frederick, MD

20h • $20 - $37

About The Position

The Design Supervisor is responsible for training and developing the design team and driving sales for Floor & Decor. The role ensures customers receive a positive sales experience and exceptional customer service through design services. The supervisor manages design appointments and customer projects, supports the store’s design needs, and collaborates with store leadership and employees to take projects from inquiry through installation while helping achieve sales and other goals.

The position also oversees Design Center maintenance and company visual standards, promotes current and emerging design trends, and uses company design applications and communication tools. Limited travel, including car travel, is required. Work takes place in an environment where employees are frequently exposed to a warehouse setting and moving vehicles; noise is typically moderate to noisy. The role requires medium physical work, including occasionally exerting 20–50 pounds of force and frequently exerting 10–25 pounds, as well as handling objects and occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• Design education: a BA or AA in Interior Design; alternatively, six years of interior design experience in lieu of design education, or a combination of education and experience totaling six years.
• Three to five years of leadership or management experience.
• Proficient in basic mathematical skills.
• Self-motivated and able to multitask in a fast-paced environment.
• Excellent verbal, written, and interpersonal skills.
• Basic computer knowledge, including the Microsoft Office suite.
• Internal candidates must have 12 months of experience in a Senior Designer position, ADM role, or higher.
• Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects; ability to use hands and fingers to handle or feel, with occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.
• Limited travel, including car travel, is required.

Nice To Haves

• Knowledge of hard surface flooring is preferred.

Responsibilities

• Train and develop the design team, drive sales, and help ensure customers receive exceptional customer service through design services.
• Hire and develop a dynamic, motivated design team, including conducting performance evaluations.
• Greet store customers helpfully and support walk-in design needs.
• Maintain the master store design appointment calendar and schedule appointments for existing and potential customers.
• Develop clientele through networking, referrals, and leads generated within the store.
• Provide tile, wood, stone, and accessories advice to homeowners, interior designers, and builders for residential and commercial projects.
• Design and sell complete, functional, and aesthetically appealing solutions.
• Manage multiple simultaneous customer projects through all phases, ensuring accuracy, timeliness, follow-up, and clear, concise communication with customers and others.
• Use company communication tools and email consistently and proficiently.
• Collaborate and communicate with store leadership and employees to manage projects from inquiry to installation and achieve sales and other goals.
• Support company initiatives and goals by modeling and coaching best practices with store employees.
• Maintain the Design Center and company visual standards.
• Engage with current and emerging design trends in the market.
• Understand and use design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
• Participate in local professional affiliations such as ASID and NKBA.
• Perform other duties as assigned.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree