Design Supervisor

Floor & Decor • Fullerton, CA

9d • Onsite

About The Position

The Design Supervisor is responsible for training and developing the design team and driving sales for Floor & Decor. The role ensures customers receive a positive sales experience and exceptional customer service through design services. The supervisor builds customer relationships, manages design appointments and projects, provides product and design advice, and partners with store leadership and employees to move projects from inquiry through installation. The position also supports company initiatives, maintains the Design Center and company visual standards, and stays informed about design trends and professional affiliations.

The role requires limited travel, including car travel. Work takes place in a store and warehouse environment, with frequent exposure to moving vehicles and noise that is typically moderate to noisy. Store and pickup hours vary by day; the posting does not specify an individual work schedule.

Requirements

• Design education (BA or AA in Interior Design), six years of interior design experience in lieu of design education, or a combination of education and experience equal to six years.
• Three to five years of leadership or management experience.
• Knowledge of hard surface flooring preferred.
• Proficiency in basic mathematical skills.
• Self-motivated and able to multitask in a fast-paced environment.
• Excellent verbal, written, and interpersonal skills.
• Basic computer knowledge, including the Microsoft Office suite.
• Internal candidates must have 12 months of experience in a Senior Designer position, ADM role, or higher.

Nice To Haves

• Knowledge of hard surface flooring.
• Participation in local professional affiliations such as ASID or NKBA.

Responsibilities

• Train and develop the design team, including hiring, coaching, and conducting performance evaluations.
• Drive sales and deliver exceptional customer service through design services.
• Build and maintain lasting relationships with residential and professional customers.
• Greet store customers and support walk-in design needs.
• Maintain the master store design appointment calendar and schedule appointments for current and potential customers.
• Develop clientele through networking, referrals, and leads generated within the store.
• Advise homeowners, interior designers, and builders on tile, wood, stone, and accessories for residential and commercial projects.
• Design and sell complete, functional, and aesthetically appealing solutions.
• Manage multiple customer projects through all phases, with accuracy, timeliness, follow-up, and consistent communication.
• Use company communication tools and email consistently and proficiently.
• Collaborate and communicate with store leadership and employees to manage projects from inquiry through installation and achieve sales and other goals.
• Support company initiatives and goals by modeling and coaching best practices with store employees.
• Maintain the Design Center and company visual standards.
• Engage with current and emerging design trends in the market.
• Understand and use design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
• Participate in local professional affiliations such as ASID and NKBA.
• Perform other duties as assigned.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree