Design Supervisor

Floor & Decor•Toms River, NJ

About The Position

The Design Supervisor trains and develops the design team and drives sales for Floor & Decor. The role helps ensure customers receive a positive sales experience and exceptional customer service through design services. The supervisor builds and maintains relationships with residential and professional customers, leads design appointments, and advises customers and industry professionals on tile, wood, stone, and accessories for residential and commercial projects. The position also oversees projects from inquiry through installation, supports store goals and initiatives, and maintains the Design Center and company visual standards. The work involves limited travel, including car travel. Employees are frequently exposed to a warehouse environment and moving vehicles, and noise levels are typically moderate to noisy. The position requires medium physical work, including occasional exertion of 20–50 pounds, frequent exertion of 10–25 pounds, and constant exertion of up to 10 pounds. Handling and feeling with the hands and fingers are often required; standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling are occasionally required.

Requirements

Design education: a bachelor's or associate degree in Interior Design; alternatively, six years of interior design experience in lieu of design education, or a combination of education and experience equal to six years.
Three to five years of leadership or management experience.
Knowledge of hard-surface flooring is preferred.
Proficiency in basic mathematical skills.
Self-motivated and able to multitask in a fast-paced environment.
Excellent verbal, written, and interpersonal skills.
Basic computer knowledge, including the Microsoft Office suite.
Internal candidates must have 12 months of experience in a Senior Designer position, an ADM role, or higher.

Nice To Haves

Knowledge of hard-surface flooring.
Participation in local professional affiliations such as ASID or NKBA.

Responsibilities

Train, develop, hire, and evaluate a dynamic and motivated design team.
Drive sales and coach store employees in best practices while supporting company initiatives and goals.
Build and maintain lasting relationships with residential and professional customers.
Greet store customers helpfully and support walk-in design needs.
Maintain the store design appointment calendar and schedule appointments for existing and potential customers.
Develop clientele through networking, referrals, and leads generated within the store.
Advise homeowners, interior designers, and builders on tile, wood, stone, and accessories for residential and commercial projects.
Design and sell complete, functional, and aesthetically appealing solutions.
Manage multiple customer projects through all phases with accuracy, timeliness, follow-up, and clear communication.
Use company communication tools and email consistently and proficiently.
Collaborate and communicate with store leadership and employees to manage projects from inquiry to installation and achieve sales and other goals.
Maintain the Design Center and company visual standards.
Stay engaged with current and emerging design trends in the market.
Understand and use design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
Participate in local professional affiliations such as ASID and NKBA.
Perform other duties as assigned.

Benefits

Bonus opportunities and career advancement opportunities at every level.
401(k) with company match.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.

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