Design Supervisor

Floor & Decor • Indianapolis, IN

7d

About The Position

The Design Supervisor is responsible for training and developing the design team and driving sales for Floor & Decor. The role ensures customers receive exceptional customer service and a positive sales experience through design services. The supervisor builds relationships with residential and professional customers, hires and develops a design team, supports customer walk-ins, schedules appointments, and provides design guidance for residential and commercial projects. They manage customer projects from inquiry through installation, partner with store leadership and employees, support company initiatives, maintain the Design Center and company visual standards, and stay engaged with design trends and professional affiliations. Limited travel, including car travel, is required. Work takes place in an environment frequently exposed to a warehouse and moving vehicles, with noise typically moderate to noisy. The role involves medium physical work, including lifting or moving objects and frequent hand use, as well as occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• Design education (BA or AA in Interior Design), or six years of interior design experience in lieu of design education, or a combination of education and experience totaling six years.
• Three to five years of leadership or management experience.
• Proficient in basic mathematical skills.
• Self-motivated and able to multitask in a fast-paced environment.
• Excellent verbal, written, and interpersonal skills.
• Basic computer knowledge, including the Microsoft Office suite.
• Internal candidates must have 12 months of experience in a Senior Designer position, ADM role, or higher.
• Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• Knowledge of hard surface flooring.
• Participation in local professional affiliations such as ASID or NKBA.

Responsibilities

• Hire and develop a dynamic, motivated design team, including conducting performance evaluations.
• Greet store customers helpfully and support walk-in design needs.
• Maintain the master store design appointment calendar and schedule appointments for existing and potential customers.
• Develop clientele through networking, referrals, and leads generated within the store.
• Advise homeowners, interior designers, and builders on tile, wood, stone, and accessories for residential and commercial projects.
• Design and sell complete, functional, and aesthetically appealing solutions.
• Manage multiple simultaneous customer projects through all phases, ensuring accuracy, timeliness, follow-up, and clear communication.
• Use company communication tools and email consistently and proficiently.
• Collaborate and communicate with store leadership and employees to manage projects from inquiry to installation and achieve sales and other goals.
• Support company initiatives and goals by modeling and coaching best practices with store employees.
• Maintain the Design Center and company visual standards.
• Engage with current and emerging design trends in the market.
• Understand and use design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
• Participate in local professional affiliations such as ASID and NKBA.
• Perform other duties as assigned.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree