Design Studio Consultant

KB Home•Tempe, AZ

5d•Onsite

About The Position

KB Home is seeking a Design Studio Consultant to guide homebuyers through the design studio selection process after purchase. The consultant helps buyers explore available choices based on their design goals, lifestyle preferences, and budget, while providing product knowledge and attentive customer service. Appointments may be conducted in person or by live video. The position is located on-site at a KB Home design studio. The schedule is Sunday through Thursday, 8:00 AM–5:00 PM, with adjusted hours on Wednesdays from 9:00 AM–6:00 PM. Regular days off are Friday and Saturday. Compensation includes base pay plus a performance-based bonus. KB Home offers benefits including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, sick time, and vacation.

Requirements

High school degree or equivalent required.
Previous retail or hospitality experience in a customer service-oriented environment required.
Passion for and knowledge of interior design and space planning.
Strong computer skills and proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
Demonstrated use of technology and virtual capabilities.
Ability to connect with people through various communication modes and develop professional relationships.
Customer-centric approach and ability to seek solutions from the customer’s perspective.
Attention to detail and ability to follow detailed processes and procedures.
Strong verbal and written communication skills, including the ability to communicate complex concepts succinctly and persuasively.
Ability to work in a team setting, consider others’ ideas, and cooperate.
Ability to conduct business professionally and ethically with potential buyers, trade partners, and coworkers.
Ability to complete the physical requirements of the job with or without reasonable accommodation, including standing or sitting for extended periods, moving about the work location, driving or traveling as needed, walking up and down stairs, observing details at close range, and communicating information clearly.
Ability to transport and move up to 20 lbs.

Nice To Haves

Associate or bachelor’s degree preferred.
Vocational degree or certificate in interior design or a related field preferred.
One to four years of retail experience with a homebuilder or in the design industry preferred.

Responsibilities

Build rapport with homebuyers to understand their design and lifestyle preferences.
Conduct live video or in-person appointments to review available choices in light of buyers’ design goals and budgets.
Share product knowledge and demonstrate offerings to buyers.
Provide exceptional service to internal and external customers.
Schedule and follow up on homebuyer appointments as needed.
Enter buyers’ option choices accurately into KB Home’s software platform and complete required paperwork through DocuSign.
Audit paperwork for accuracy and process change orders promptly.
Prepare for buyer appointments by pulling samples and coordinating with mortgage teams.
Respond promptly to phone calls, emails, and correspondence from homebuyers, operations, trade partners, and sales teams.
Maintain proficient knowledge of all products offered in the Studio.
Attend weekly staff meetings or product training sessions.
Maintain the studio environment in excellent condition and report deficiencies.
Assist in tagging product selections when needed.