Design Studio Consultant

Toll Brothers, Inc.•Panama City, FL

19d•Onsite

About The Position

Toll Brothers seeks a Design Studio Consultant to assist homebuyers with color and options selections and the sale of upgrades at its Design Studio in Panama City Beach, Florida. The consultant guides buyers through selections of Included Features and Available Personal Choices, following company policies and procedures and representing the company’s values and mission. The role requires timely, accurate paperwork, proficiency with department-specific technology, and collaboration with multiple internal departments. This position is on-site five days per week. The consultant also welcomes and educates prospective buyers, conducts Design Studio tours, communicates product and warranty information, helps buyers make selections within deadlines, and coordinates selection documents and approvals. Ongoing product education, field visits, training, and meetings are part of the position.

Requirements

Use appropriate grammar and communicate ideas clearly and concisely, both verbally and in writing.
Apply creative problem-solving to business needs and issues.
Handle customer-service challenges and provide excellent customer service in a sales environment.
Help buyers reach decisions in a timely manner and educate them about products.
Set clear expectations with customers that support corporate processes and policies.
Plan and prioritize work with attention to detail and effective time management.
Have a hospitable, outgoing, pleasant demeanor and enjoy interacting with others.
Work effectively with employees across multiple departments.
Have working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Be able to use department-specific technologies to address business challenges.
Participate in continuing education as needed.
Have great sales skills.
Have basic knowledge of homebuilding or construction techniques.
Have excellent communication and organizational skills.
Demonstrate patience, empathy, and good listening skills.
Bring an enthusiastic attitude and a desire to make the process enjoyable, smooth, and easy for buyers.
Have a valid driver's license and a clean driving record.

Nice To Haves

Design knowledge.
Real estate or builder experience.
An Interior Design degree.

Responsibilities

Meet with prospective buyers to explain the Design Studio environment, procedures, and available products; assist with deposit tours as needed.
Conduct professional, scripted Design Studio tours and assist with orientation tour meet-and-greet, presentation of tour categories, setup, and cleanup.
Communicate product and house warranty information to buyers.
Meet deadlines for selection appointments and change requests.
Complete buyer selection paperwork accurately and on time.
Use the Toll Intranet to access product and builder information.
Use Pivotal or Enterprise One and Studio selection software to enter home selections and options contract documents.
Use Salesforce to review customer and scheduling information, manage tasks, and record buyer communications.
Coordinate with internal mortgage personnel as needed to confirm buyer affordability.
Send documents to buyers for final authorization through DocuSign and the authorization process for internal business partners.
Prepare and verify final document packages, then submit them to the construction team.
Process special requests with management approval.
Answer phones as needed.
Provide status updates to the Design Studio Manager and share buyer feedback internally.
Maintain communication with on-site Sales Consultants.
Walk through merchandised models with sales, construction, and marketing personnel.
Make selections for Quick Move-In inventory homes as needed by communities.
Visit community models, Quick Move-In homes, and homes in production as needed.
Attend trade-partner and company education sessions, training, and product knowledge meetings.
Keep current on home product trends and design styles and colors through training and research.
Perform other duties as assigned.