Design Specialist-Birmingham Maple Road

MillerKnoll • Birmingham, MI

1d

About The Position

Design Within Reach is hiring a Design Specialist for its Birmingham Maple Road store. The role combines interior design expertise and consultative selling to create exceptional client experiences and support store sales. The specialist represents Design Within Reach’s designers and brands, builds relationships with clients and the local design community, and contributes to the store’s overall success. The position reports directly to the General Manager.

The role includes personalized design consultations, product selection, space planning, and styling; managing client relationships and sales activity through CRM tools; maintaining visual merchandising standards; and staying informed about products and design trends. It also involves in-home consultations and off-site meetings with trade clients as needed. Weekend and holiday availability is required. The store is open daily, Sunday through Saturday.

Requirements

• Passion for modern interiors and design.
• Skills in assessing client needs, problem-solving, and building relationships.
• Proficiency with Microsoft Office and design tools such as SketchUp, AutoCAD, or similar.
• Ability to lift over 40 lbs.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work weekends and holidays.

Nice To Haves

• Experience in retail sales, design consulting, or customer success.
• Background in interior design, architecture, or a related field.

Responsibilities

• Drive sales by delivering personalized design consultations and solutions that meet client needs.
• Build and maintain relationships with clients, trade professionals, and the local design community.
• Meet and exceed sales performance goals and key performance indicators, including revenue targets, conversion rates, and client retention metrics.
• Guide clients through product selection, space planning, and styling.
• Manage the full client lifecycle using CRM tools and outreach strategies to exceed sales goals.
• Maintain visual merchandising standards and contribute to the overall aesthetic of the store.
• Stay current on product knowledge, design trends, and industry developments through training and self-study.
• Conduct in-home consultations and attend off-site meetings with trade clients as needed.

Benefits

• Competitive hourly base with uncapped commission on shipped items.
• Performance-based bonus plan.
• Medical, dental, and vision insurance.
• Paid vacation, holidays, and parental leave.
• Commuter benefit up to $150 per month.
• 401(k) with 4% company match.
• Generous employee discounts.
• Ongoing professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed