Parts Specialist (Maple Plain, MN)

Herc-U-Lift • Minneapolis, MN

4d

About The Position

Herc-U-Lift is seeking Parts Specialists for its headquarters team in Maple Plain, Minnesota. The role provides front-line customer service across parts-ordering functions, including assisting customers, taking orders, researching technical information to identify the correct parts, and entering data. Parts Specialists help customers find suitable parts and support customers and technicians by phone, email, and in person. The position also involves purchase orders, vendor coordination, returns, credits, billing, inventory support, quotes, and shipment processing. Other related duties may be assigned.

Requirements

• Excellent communication skills.
• Strong phone contact-handling skills and active listening.
• Proven customer support experience.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and strong organizational skills.
• Proficiency with Microsoft Office programs.
• Ability to process information and keep accurate records.
• Ability to work independently and efficiently.
• Ability to build strong customer relationships.
• High school diploma, GED, or equivalent experience.
• Prior customer support experience.

Nice To Haves

• Prior industry experience preferred.
• Previous parts experience preferred.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide customer service by phone, email, and in person, with the goal of increasing sales.
• Assist customers and technicians by looking up and identifying the correct items for their requests.
• Check with local vendors to locate parts accurately.
• Provide phone support to customers and technicians.
• Create and submit purchase orders for needed items.
• Greet customers at the parts counter and assist with their needs.
• Understand vendor purchasing procedures and policies.
• Issue, monitor, and process parts returns.
• Issue credits according to company policies.
• Prepare invoices and process payments by card, check, or cash.
• Assist with inventory control.
• Assist in creating customer sales and work-order quotes.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Handle customer complaints, offer appropriate solutions and alternatives within required time limits, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Assist with processing daily incoming and outgoing shipments using UPS, Speedee, and FedEx shipping software.
• Perform other related duties as assigned.

Benefits

• Medical insurance and FSA/HSA plans
• Dental insurance
• Vision insurance
• Paid time off and holidays
• Company-paid basic life insurance
• Supplemental term life insurance
• 401(k) with match
• Short- and long-term disability
• Group accident and critical illness insurance
• Safety glasses and boot program
• Tuition reimbursement
• In-house training

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED