Design Sales Specialist/Home Stylist, Full Time, Pembroke Pines - West Elm

Williams-Sonoma•Pembroke Pines, FL

20h

About The Position

The Design Sales Specialist/Home Stylist inspires customers to express themselves in their homes by providing design consultations and completing sales. The role includes in-store and in-home consultations, preparing design plans tailored to customers’ needs and spaces, and helping customers through the shopping experience, including at the cash wrap. The specialist encourages continued customer engagement and represents the West Elm brand through strong service and product knowledge.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Ability to prioritize and handle multiple tasks simultaneously.
1–2 years of customer service and retail sales experience.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Conduct one-on-one design consultations in-store and in customers’ homes to help design living spaces and drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing clients’ living spaces.
Create and present design plans based on clients’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to meet and exceed sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, merchandise locating, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate strong product knowledge, including features and benefits across the design studio assortment.
Help customers complete purchases and sales at the cash wrap.
Promote continued customer engagement with the brand.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.