Design Review / Community Standards Coordinator

CCMC•Henderson, NV

19h

About The Position

The Design Review / Community Standards Coordinator works in a service-oriented, collaborative community-management environment for a master-planned community. The role serves as a liaison between homeowners and the Design Review Board and is responsible for upholding the community’s aesthetic standards. It provides confidential administrative support to the Architectural and Community Standards Board and assists homeowners with design review applications, architectural guidelines, and community requirements. The coordinator administers design review and covenant-enforcement processes, conducts residential property inspections, and records and follows up on violations and complaints. The role also provides administrative support to the Community Director and other team members, supports landscape groups or committees, and participates in community events as assigned. The position requires a flexible schedule, potentially including evenings and weekends, and may require use of a personal vehicle for work-related responsibilities.

Requirements

Professional and adaptable, with good time-management and organizational skills.
Demonstrated ability to maintain the confidentiality of business matters.
Self-motivated, dependable, organized, and efficient, with excellent problem-solving skills.
Strong working knowledge of Microsoft Office programs such as Outlook, Word, and Excel.
Effective oral and written communication skills and high attention to detail.
Excellent telephone manner and commitment to providing the highest level of customer service.
Ability to sit or stand for extended periods and attend community events as required.
Valid driver’s license in the state of employment and reliable transportation; a personal vehicle may be required for certain responsibilities.
Availability to work a flexible schedule to meet site needs, as determined by the Community Manager, including possible evenings and weekends.
Must pass a pre-employment drug screen and background check.
If driving is or becomes a job requirement, must maintain a valid state driver’s license for the class of vehicle driven, a clean motor vehicle report, and current automobile insurance at statutory limits; must notify Human Resources immediately of changes to motor-vehicle standing.

Responsibilities

Greet homeowners, answer questions, respond to phone calls, emails, and other correspondence in a timely manner.
Create, update, and maintain reports as needed.
Coordinate violation reporting and tracking, including verification, notification, file maintenance, and follow-up.
Provide confidential administrative support to the Architectural and Community Standards Board and act as a liaison between homeowners and the Design Review Board.
Implement covenant enforcement and design review application processes and coordinate design review administration.
Review and submit architectural design review applications.
Prepare hearing outcome letters and send them to unit owners or residents.
Inspect completion of design review approvals.
Help homeowners understand architectural guidelines and requirements and guide them through the submission process.
Conduct weekly inspections of residential properties.
Issue deed-restriction violations related to property maintenance and aesthetics.
Document, photograph, and record violations while maintaining accurate records.
Maintain accurate records of complaints and inspections and work with homeowners to resolve issues.
Assist in creating and adopting relevant policies based on state statutes and the Association’s governing documents.
Support landscape groups or committees with meetings and communications with owners and other representatives.
Assess and prioritize developmental needs to support the team and strategic objectives, and participate in community events as assigned.
Provide administrative assistance to the Community Director and other team members and perform other duties as assigned.