Community Standards Coordinator

CCMC•Henderson, NV

19h

About The Position

CCMC is a community management company specializing in master-planned communities, with a resident-centric focus guided by its core values of Integrity, Respect, Service, and Community. The Community Standards Coordinator supports the community by providing courteous, high-quality service in resident inquiries and interactions. The role answers phone calls and emails and provides general information about HOA governing documents and violations. The coordinator conducts community drives and residential property inspections, issues deed-restriction violations related to property maintenance and aesthetics, and documents violations with photographs and records. The role also assists homeowners with the Architectural Review process and prepares applications for committee review. The position may require driving and work on a flexible schedule, including possible evenings and weekends.

Requirements

Demonstrate professionalism, adaptability, good time management, and organizational skills.
Maintain confidentiality of business matters.
Be self-motivated, dependable, organized, and efficient, with strong problem-solving skills.
Have a strong working knowledge of Microsoft Office programs, including Outlook, Word, and Excel.
Communicate effectively orally and in writing, with high attention to detail.
Have an excellent telephone manner and a commitment to high-quality customer service.
Hold a valid driver's license in the state of employment and have reliable transportation; a personal vehicle may be required for certain responsibilities.
Be available to work a flexible schedule as determined by the Community Manager, including possible evenings and weekends.
Pass a pre-employment drug screen and background check.
If driving is required, maintain a valid state driver's license for the vehicle class, a clean motor vehicle report, and current automobile insurance at statutory limits; notify Human Resources immediately of changes to motor vehicle standing.

Responsibilities

Respond to resident inquiries and interactions while maintaining a high degree of customer service.
Answer phone calls and emails and provide general information about HOA governing documents and violations.
Conduct community drives and inspect residential properties.
Issue deed-restriction violations, particularly those related to property maintenance and aesthetics.
Document, photograph, and record violations.
Assist homeowners with the Architectural Review process.
Prepare applications for committee review.
Drive to perform certain job functions when required.