Design Consultant

La-Z-Boy • Annapolis, MD

11d • $60,000 - $80,000 • Onsite

About The Position

La-Z-Boy is hiring a Design Consultant for its Furniture Galleries in Annapolis, Maryland. The role combines furniture sales with design consultation, guiding customers through a premium sales experience and helping them create customized rooms with furniture, fabrics, accessories, and décor. Consultants earn a base wage plus uncapped commissions and may qualify for quarterly bonuses. Training pay is $15 per hour for 2–6 weeks, followed by a base rate of $11.50 per hour (which varies by store location) plus commissions and bonuses. The posting lists average annual earning potential after training of $60,000–$80,000 or more, inclusive of base pay, bonus, and commission.

The position includes scheduling professional in-home consultations, supporting the store’s Design program, maintaining strong product knowledge, and providing customer service throughout the sales and delivery process. Consultants also support store operations, including displays, order records, delivery scheduling, and opening or closing the store. The role is scheduled for 40 hours per week and may require evenings, weekends, and holidays. It is based in a showroom and includes physical duties such as standing for long periods and lifting or carrying up to 50 pounds.

Requirements

• High school diploma or equivalent.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work productively with others as a team.
• Ability to work the schedule and hours required by business needs, including evenings, weekends, and holidays.
• Initiative and motivation to meet assigned goals, missions, and objectives and achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to use repetitive hand motions nearly continuously; hearing and listening are also nearly continuous.
• Ability to sit, walk, bend, and stoop as often required.
• Ability to pass a background check and drug screen.

Nice To Haves

• Previous selling experience and the ability to close a sale are strongly preferred.
• Experience in luxury sales is a plus.
• Bachelor’s degree in Business or a related field.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist the Designer in achieving Design program sales goals.
• Follow the La-Z-Boy selling process and provide customers with a favorable experience.
• Use sales skills including rapport building, needs discovery, customized presentations, handling objections, closing, follow-up, after-sale service, and continued contact with customers and prospects.
• Make use of store promotions, marketing initiatives, and grassroots programs.
• Maintain knowledge of existing and new product features and benefits.
• Schedule professional home consultations and present customized room designs, including fabric samples, furniture, tables, accessories, and professional installation services.
• Follow and champion the company’s Design process and support design-related store functions.
• Provide high-quality service to current and prospective customers and use product knowledge and the company selling process to ensure positive, informative experiences.
• Use Podium to support customer satisfaction and follow-up.
• Make sound business decisions that support customer satisfaction and a team environment.
• Respond to incoming phone calls and emails; help resolve customer issues and complaints with appropriate solutions.
• Maintain positive working relationships with store employees.
• Help train, coach, and develop peers in product knowledge and the selling process.
• Promote a culture of sales and service.
• Help maintain the store’s visual appearance, including displays, product and accessory tags, catalogs, design-center fabrics, floor moves, and general cleanliness.
• Accurately complete orders, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately.
• Maintain urgency, enthusiasm, and excitement with customers and the store team.
• Maintain knowledge of company standards, products, processes, and systems.
• Schedule customer deliveries consistently.
• Open and close the store.

Benefits

• Health insurance, including medical coverage through Blue Cross/Blue Shield.
• Prescription coverage through Optum for in-network prescriptions.
• Dental insurance.
• Vision insurance.
• Paid vacation and paid time off, including 9–11 paid holidays annually and two weeks of prorated vacation for new hires.
• 401(k) retirement plan with company match of up to 6%.
• Disability insurance.
• Life insurance and AD&D coverage.
• Paid bonding leave.
• Paid training.
• Health Savings Account.
• Tuition reimbursement of up to $5,250 per calendar year.
• Employee Assistance Program, including counseling and financial and legal resources.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED