Design Consultant

Floor & Decor • Columbia, SC

19d • $15

About The Position

The Design Consultant is the entry point into design at Floor & Decor. The role engages customers on the sales floor, supports design projects, and conducts appointments to determine customer needs while helping select tile, wood, stone, and accessory products across a range of colors, textures, patterns, and designs. The Design Consultant partners with store leaders to maximize sales goals and expand the design services brand.

The position advises homeowners, interior designers, and builders on residential and commercial projects, and develops and sells complete, functional, and aesthetically appealing solutions. It manages multiple customer projects from inquiry through installation, emphasizing accuracy, timeliness, follow-up, and clear communication. Limited travel by car may be required. The work environment frequently includes a warehouse and moving vehicles, with noise levels typically moderate to noisy.

Requirements

• At least 1 year of retail or customer service experience.
• High school diploma or GED.
• Proficiency in basic mathematical skills.
• Self-motivation and ability to multitask in a fast-paced environment.
• Basic computer knowledge, including the Microsoft Office suite.
• Internal candidates must have at least 6 months with Floor & Decor.

Responsibilities

• Greet store customers helpfully and support walk-in design needs.
• Schedule design appointments for existing and potential customers and develop clientele through networking, referrals, and leads generated within the store.
• Advise homeowners, interior designers, and builders on tile, wood, stone, and accessories for residential and commercial projects.
• Design and sell complete, functional, and aesthetically appealing solutions.
• Manage multiple simultaneous customer projects through all phases with accuracy, timeliness, follow-up, and consistent, concise communication.
• Use company communication tools and email consistently and proficiently.
• Collaborate and communicate with store leadership and employees to manage projects from inquiry to installation and achieve sales and other goals.
• Support company initiatives and goals by modeling and coaching best practices with store employees.
• Understand and use design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, and MyProject.
• Perform other duties as assigned.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED