Design Consultant

Ethan Allen•Maple Grove, MN

18d

About The Position

The Design Consultant works with customers to create individualized interior design solutions and sell Ethan Allen products and services. Projects may include space planning, fabric coordination, product selection, and overall design. The role combines relationship-based selling, customer service, and design expertise, with success measured by performance categories and sales benchmarks that contribute to the Design Consultant’s and Design Center’s results. Some projects may use a team or partnership-based approach. Design Consultants are compensated under an incentive plan, with total compensation determined by commissions earned. They are expected to meet or exceed minimum monthly sales and other benchmarks. This is a full-time position.

Requirements

High school diploma or equivalent, with relevant work experience.
At least one year of practical interior design experience.
Broad knowledge of interior design and effective sales techniques.
Working knowledge of online sales and design tools.
Good listening skills and excellent oral and written communication skills.
General understanding of using social media and grassroots marketing to develop a book of business.
Valid driver’s license, unless the associate establishes to the Company’s satisfaction that an alternate means of transportation is available during all business hours and enables the associate to perform the job duties.
Intermediate competency with digital floor-planning technology.
Willingness and ability to learn new technologies.
Ability to meet or exceed minimum monthly sales and other benchmarks determined by Ethan Allen.
Skill in using social media and digital channels in accordance with Ethan Allen’s Social Media Policy.

Nice To Haves

Bachelor’s degree or equivalent in a design-related field from an accredited institution.
Proven experience.
Experience using interactive technologies to view design concepts, such as augmented reality, virtual reality, and other visualization tools.
Experience with 3D applications.

Responsibilities

Create design solutions that reflect customers’ preferences and budgets, including space planning, fabric coordination, product selection, and overall project design.
Sell Ethan Allen products and services and represent the brand in customer interactions.
Greet customers professionally in the Design Center, establish rapport, obtain appointments, and conduct in-home consultations.
Make regular home calls to evaluate customer needs and provide individualized design solutions intended to close sales.
Use grassroots marketing and social media to develop and grow the business and promote the Ethan Allen brand.
Explain Ethan Allen’s complimentary design service and tailor the level of design service to each customer’s preferences.
Stay current on design and color trends.
Coordinate with the team to provide service before and after the sale, including keeping customers informed about order status and delays.
Participate in corporate-sponsored marketing and training programs.
Educate customers about Ethan Allen-sponsored financing options.
Contribute to the development and ongoing upkeep of the Design Center portfolio.
Use corporate systems and technology to design projects, create presentations, and support professional customer service.
Enter orders using the retail point-of-sale system.
Help maintain a neat and orderly Design Center.
Work with the Design Center Leader/Design Sales Leader and other Design Consultants to develop and monitor business and grassroots marketing plans, exceed written goals, and suggest plan adjustments based on progress toward objectives.
Use technology such as 3-D Room Planner, CRM, and Live Chat to build project volume and productive relationships with prospective and current clients.
Use appropriate social media, including Facebook and Instagram, to increase personal and Ethan Allen brand presence.
Build relationships with outside talent and develop a market network, including through social media such as LinkedIn.
Perform other duties as required.