Deputy IT Administrator

Arizona Department of Administration•Phoenix, AZ

2d•$97,685 - $109,501•Hybrid

About The Position

The Department of Economic Security (DES), Child and Community Services Division (CCSD), is seeking an experienced professional to serve as a Business IT Administrator and liaison between Information Technology and multiple agency business units. The position manages professional employees, establishing schedules and priorities, providing direction and support, handling administrative matters, and offering technical guidance. It adapts departmental plans and priorities to address resource and operational challenges, and makes decisions guided by policies, procedures, and business plans, with guidance from senior management. The role manages complex projects involving the design, development, and testing of major system changes. It gathers and analyzes data, supports program-area staff, and collaborates with DTS staff on testing and implementation of technical performance enhancements. It also leads and develops staff, including training, coaching, performance evaluation, and recommendations for pay actions. The position may offer remote work within Arizona based on business needs and continued achievement of performance measures. Remote work is a management option and may be ended at the agency's discretion. The role is based at CCSD, 1789 West Jefferson Street, Phoenix, Arizona 85007. Salary is $97,685–$109,501, Grade 29. The closing date is October 28, 2026.

Requirements

Bachelor's degree or five years of experience in business analysis, business management, or equivalent experience.
Knowledge of federal, state, and departmental laws, regulations, policies, and procedures.
Thorough working knowledge of infrastructure technologies and enterprise in-house-developed applications.
Knowledge of developing, organizing, and writing policies and procedures.
Broad and generally deep understanding of management and leadership and the business program or function being managed.
Knowledge of manual and automated system design, systems analysis, and automated data processing.
Knowledge of problem-solving and quality-improvement methodologies, practices, policies, and procedures.
Strong administration and leadership skills.
Strong customer-service, interpersonal, and consultative skills; excellent written and oral communication skills.
Excellent problem-solving, analytical-thinking, organizational, planning, and facilitation skills, with attention to detail.
Strong coordination skills with staff at all levels and agencies within and outside DES and state government.
Ability to balance, prioritize, and organize multiple tasks; manage medium-to-large teams; and collaborate across the enterprise to develop creative solutions to business problems.
Ability to synthesize constructive feedback and adjust plans accordingly.
Ability to resolve incidents and problems efficiently and effectively, adapting communication to customers' competence levels.
Ability to proactively understand and anticipate internal and external customer needs and priorities.
Valid fingerprint clearance card if the employee has access to federal tax information.
If driving on State business is an essential job function: current, valid, class-appropriate driver's license; required training and acceptable driving-record checks; and, when using a personally owned vehicle, required liability insurance.
Successfully pass background and reference checks; employment is contingent on completion of the process and the agency's ability to reasonably accommodate restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

Advocates technology changes that provide value and support agency goals, and champions a cohesive and consistent approach to organizational improvement.
Experience in business analysis or business management, or equivalent experience, as specified in the selective preference.

Responsibilities

Adapt departmental plans and priorities to address resource and operational challenges.
Manage complex projects involving the design, development, and testing of major system changes requiring technical analysis and expertise.
Gather, research, and analyze statistical data for complex reports or large projects, using computer programs and relational databases.
Provide leadership to supervisors, employees, colleagues, and customers; train staff on operational procedures and troubleshooting techniques.
Manage staff by establishing schedules and priorities, providing support and direction, and addressing administrative issues.
Communicate with program-area staff and provide technical support as needed.
Collaborate with DTS staff in testing and implementing technical performance-enhancement modifications.
Create and promote a productive work environment and provide technical guidance to employees, colleagues, and customers.
Coach team members, complete employee performance evaluations, and recommend pay actions.
Develop and monitor department-level budgets and track project-related costs.
Identify required resources, train and schedule staff, monitor resources, and lead hiring processes.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Arizona State Retirement System (ASRS) participation
Long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement
Stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities