Deputy IT Administrator

Arizona Department of Administration•Phoenix, AZ

1d•Hybrid

About The Position

The Department of Economic Security’s Child and Community Services Division is seeking an experienced professional to serve as a Business IT Administrator and liaison between Information Technology and multiple agency business units. The position manages professional employees by setting schedules and priorities, providing direction and support, handling administrative matters, and offering technical guidance. It adapts departmental plans to resource and operational challenges and makes decisions guided by policies, procedures, and business plans, with guidance from senior management. The role manages complex projects involving the design, development, and testing of major system changes; researches and analyzes data; supports technical improvements; and leads staff development and performance processes. The position may offer remote work within Arizona based on business needs and continued performance. Remote work is a management option, not an employee entitlement, and may be discontinued at the agency’s discretion.

Requirements

Knowledge of federal, state, and departmental laws, regulations, policies, and procedures.
Thorough working knowledge of infrastructure technologies and in-house-developed enterprise applications.
Knowledge of developing, organizing, and writing policies and procedures.
Broad understanding of management and leadership and of the business program or function being managed.
Knowledge of manual and automated system design, systems analysis, and automated data processing.
Knowledge of problem-solving and quality-improvement methodologies, practices, policies, and procedures.
Knowledge of DES in-house-developed enterprise applications.
Strong administration, leadership, customer service, interpersonal, and consultative skills.
Excellent written and oral communication, problem-solving, analytical thinking, attention to detail, organization, planning, and facilitation skills.
Ability to coordinate with staff at all levels and with agencies inside and outside DES and state government.
Ability to balance, prioritize, and organize multiple tasks and manage medium to large teams.
Ability to collaborate across teams and the enterprise and apply creative solutions to business problems.
Ability to develop and monitor department-level budgets and track project costs.
Ability to incorporate constructive feedback and adjust plans accordingly.
Ability to resolve incidents and problems efficiently while adapting communication to customers’ competence levels.
Ability to identify, train, schedule, and monitor resources and lead hiring processes.
Ability to anticipate the needs and priorities of internal and external customers.
Bachelor’s degree or five years of experience in business analysis, business management, or equivalent experience.
If the position requires driving or using a vehicle for state business: maintain a current, valid, class-appropriate driver’s license, complete required training and record checks, and maintain acceptable driving records; employees using a personally owned vehicle must maintain legally required liability insurance.
Successfully pass background and reference checks.
Successfully complete E-Verify employment eligibility verification.
Employees with access to federal tax information must have a valid fingerprint clearance card issued under ARS 41-1758.07.

Nice To Haves

Bachelor’s degree or five years of experience in business analysis, business management, or equivalent experience.

Responsibilities

Adapt departmental plans and priorities to address resource and operational challenges.
Manage complex projects involving the design, development, and testing of major system changes requiring technical analysis and expertise.
Gather, research, and analyze statistical data for complex reports or large projects, using computer programs and relational databases.
Provide leadership to supervisors, employees, colleagues, and customers.
Train staff on operational procedures and troubleshooting techniques.
Manage staff by establishing schedules and priorities, providing support and direction, and addressing administrative issues.
Communicate with program area staff and provide technical support as needed.
Collaborate with Department of Technology Services staff on testing and implementing technical performance-enhancement modifications.
Promote a productive work environment and provide technical guidance to employees, colleagues, and customers.
Coach team members, complete employee performance evaluations, and recommend pay actions.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
Ten paid holidays per year.
Paid vacation and sick time.
Up to 12 weeks per year of paid parental leave for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Option of a full-time or part-time remote work schedule, subject to agency approval and business needs.