Deputy Director of Quality Management
About The Position
The Division of Behavioral Health and Recovery seeks an energetic, self-motivated professional to serve as Deputy Director of Quality Management. The position organizes, plans, executes, controls, and evaluates ongoing monitoring of quality-of-life and quality-of-care outcomes for individuals receiving services at State-Operated Psychiatric Hospitals (SOPHs). It also develops the structure and productivity indicators for staff responsible for quality monitoring. The Deputy Director serves as a policy-making official and full-line supervisor, provides administrative direction and supervision to professional staff, and acts as a key liaison among IDHS, SOPH hospitals, oversight organizations, and community partners. The role is based fully in the office in Springfield, Illinois, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. and a one-hour unpaid lunch. Travel is required.
Requirements
- Master’s degree in social work from an accredited school of social work.
- At least four years of progressively responsible clinical or administrative experience in a public or private mental health service organization related to quality management or improvement functions.
- Valid and current Illinois Clinical Social Worker license issued by the Illinois Department of Financial and Professional Regulation.
- Ability to travel in the performance of job duties.
- Ability to pass the IDHS background check.
- Ability to pass a drug screen for drugs prohibited from recreational use under Illinois law.
Nice To Haves
- Five years of professional experience working with accreditation and certification bodies such as The Joint Commission or the Commission on Accreditation of Rehabilitation Facilities.
- Five years of professional experience developing, maintaining, and managing quality assurance methods and processes, including determining objectives, setting specifications, and assessing results.
- Five years of professional experience organizing, administering, and evaluating ongoing services in a multidisciplinary operation.
- Five years of professional experience formulating and implementing policies and procedures for individuals transitioning into community settings for a public or private organization.
- Five years of professional experience developing and evaluating systems for collecting and organizing data to measure performance indicators related to services or community-provider services for a public or private organization.
- Five years of professional supervisory experience, including assigning work, guiding subordinates, recommending counseling or discipline under collective bargaining agreements, training staff, and approving time off.
Responsibilities
- Serve as Deputy Director of Quality Management and as a policy-making official.
- Serve as the IDHS point of contact for addressing concerns between DBHR hospitals and the Office of Inspector General, Equip for Equality, Guardianship and Advocacy, Human Rights Authority, accreditation and certification agencies, community partners, and the Office of the Auditor General.
- Design data collection systems for quality indicators; determine consumer outcomes; report outcomes; analyze trends; collect and review critical incidents; and monitor corrective processes.
- Serve as a full-line supervisor.
- Serve as the primary liaison with the IDHS Agency Safety Office.
- Monitor SOPH problem-solving strategies when situational challenges impede or interfere with patient safety.
- Provide administrative direction and supervision to professional staff developing and implementing departmental quality improvement policies, procedures, and strategies.
- Perform other duties as required or assigned within the scope of the position.
Benefits
- Pension program
- Competitive group insurance benefits, including health, life, dental, and vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with sick days carrying over from year to year
- 10–25 days of paid vacation annually, with 10 days in the first year of employment
- Thirteen paid holidays annually, and 14 in even-numbered years
- Flexible work schedules when available and dependent on position
- Twelve weeks of paid parental leave
- Deferred Compensation Program supplemental retirement plan
- Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill training and apprenticeship benefits eligibility for qualifying veterans
- Five percent salary differential for bilingual positions
- Commuter Savings Program for Chicago employees
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What This Job Offers
Job Type
Full-time
Career Level
Director
