Senior Director of Quality Management

Commonwealth of Massachusetts•Boston, MA

About The Position

The Department of Transitional Assistance (DTA) is seeking a Senior Director of Quality Management to lead the development and implementation of standardized methodologies, management tools, and technology solutions that strengthen the Division’s ability to capture, analyze, and apply organizational knowledge. The role leads complex quality management initiatives, promotes continuous improvement, and enhances operational effectiveness. The Senior Director leads knowledge management and organizational learning initiatives across Quality Improvement, Quality Assurance, Quality Control, Program Integrity, Quality Analytics, and other Quality Management activities. The position develops ways to assess corrective actions, identify improvement opportunities, and carry lessons learned into future initiatives. It also coordinates with internal and external stakeholders to support project implementation, decision-making, resolution of operational challenges, and monitoring of project progress and outcomes. DTA administers public assistance programs for low-income Massachusetts residents. Its mission is to help individuals and families meet basic needs, improve quality of life, and achieve long-term economic self-sufficiency through food and nutritional assistance, economic assistance, and employment supports. A criminal and tax history background check will be completed for the recommended candidate before hire. Education, licensure, and certifications will be verified. The position requires at least six years of qualifying professional, administrative, supervisory, or managerial experience, including at least two years in a supervisory or managerial capacity, or an equivalent combination of experience and specified educational substitutions.

Requirements

At least six years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management, including at least two years in a supervisory or managerial capacity, or an equivalent combination of experience and substitutions.
A certificate in a relevant or related field may substitute for one year of the required experience.
A bachelor’s degree in a related field may substitute for two years of the required experience.
A graduate degree in a related field may substitute for three years of the required experience.
A doctorate degree in a related field may substitute for four years of the required experience.

Nice To Haves

Demonstrated ability to develop and implement quality management methodologies, standardized business processes, and technical frameworks.
Proven ability to lead complex, cross-functional initiatives, manage competing priorities, and ensure timely project completion.
Ability to collect, organize, analyze, and communicate information to support organizational learning, informed decision-making, and continuous improvement.
Experience developing dashboards, performance measures, business intelligence tools, and analytical reports for operational and strategic decision-making.
Knowledge of emerging technologies, including artificial intelligence, automation, business intelligence, and advanced analytics, and their potential applications in improving operational efficiency.
Ability to research, evaluate, and apply industry best practices to strengthen quality management processes and operations.
Ability to interpret and apply applicable federal and state laws, regulations, policies, and procedures.
Ability to translate complex technical and operational information into clear, actionable recommendations for executive leadership.
Demonstrated ability to build effective working relationships, collaborate across organizational units, and lead cross-functional teams without direct supervisory authority.
Ability to identify systemic issues, develop practical solutions, and implement standardized processes to improve operational effectiveness.
Excellent written and verbal communication, organizational, analytical, problem-solving, and project management skills.
Knowledge of quality management principles, performance measurement, process improvement, project management, and organizational learning practices.
Proficiency in data analysis, reporting, business intelligence tools, and Microsoft Office applications.

Responsibilities

Lead knowledge management and organizational learning initiatives by developing and implementing processes to capture, organize, analyze, and share information generated through Quality Improvement, Quality Assurance, Quality Control, Program Integrity, Quality Analytics, and other Quality Management activities.
Develop and implement methods to assess the effectiveness of corrective actions, identify opportunities for improvement, and incorporate lessons learned into future quality management initiatives.
Coordinate with internal and external stakeholders to support project implementation, facilitate decision-making, address operational challenges, and monitor project progress and outcomes.