Director, Quality Management

Mitsubishi Heavy Industries, Ltd.•Lake Mary, FL

About The Position

The Director, Quality Management supports Mitsubishi Power Americas, Inc.’s strategic vision and business objectives by directing and managing quality initiatives associated with the overall business plan. The role plans, develops, and implements procedures to achieve quality strategy and goals, and leads implementation and ongoing management of a unified Quality Management System (QMS) across multiple business units. The Director develops the corporate quality program and enterprise quality solution, establishes consistent quality processes and governance, and oversees performance metrics, audits, and management reviews. Working with business unit leaders and functional teams, the role drives QMS adoption, change management, capability building, and continuous improvement while ensuring alignment with regulatory, customer, contractual, and company requirements. The position also includes staff management responsibilities and travel up to 50% by land and/or air.

Requirements

Bachelor of Science degree in a technical discipline, including Engineering, Mathematics, Physics, or Quality Management, from an accredited college.
At least five years of related experience and/or training in Quality Programs directly related to power generation projects, power generation component manufacturing, and supplier quality management and control is preferred.
An equivalent combination of education and experience may be substituted.
Results-oriented, with a professional demeanor and ability to communicate effectively across various levels of the corporation.
Superior team-building and coaching skills, and excellent leadership and communication skills.
Ability to compute rates, ratios, and percentages; draw and interpret bar graphs; and apply advanced mathematical concepts and operations, including statistical analysis methods.
Strong quality and problem-solving background preferred.
Ability to influence decisions and compel action in a complex environment; define problems, collect and analyze data, establish facts, and draw valid conclusions; and interpret technical instructions in mathematical or diagram form while handling abstract and concrete variables.
Knowledge of database, project management, spreadsheet, word processing, email, statistical, graphics, technical diagram, flow chart, and related software applications.
English language proficiency required.
Able to meet the position’s physical demands, including regularly standing, walking, bending, talking, and hearing; frequently lifting or moving up to 25 pounds; and occasionally lifting or moving up to 50 pounds.
May need to adhere to company and customer safety procedures, including use of personal protective equipment.

Nice To Haves

At least five years of related experience and/or training in Quality Programs directly related to power generation projects, power generation component manufacturing, and supplier quality management and control.
ISO certification.
Lead Auditor certification.
Certified Quality Auditor (CQA) certification.
Spanish language proficiency.
Japanese language proficiency.

Responsibilities

Assist in developing and implementing the strategic corporate quality program, including required resources, methods, timing, and financial impact, in support of the business plan and long-term strategy.
Lead implementation, deployment, and continuous improvement of an enterprise quality management solution across multiple business units.
Establish a common framework for quality processes, standards, procedures, and governance aligned with regulatory, customer, and company requirements.
Define and oversee quality metrics, dashboards, and management reviews to provide leadership visibility into performance, risk, and improvement opportunities.
Establish process ownership and accountability for core QMS processes, including audits, nonconformances, corrective and preventive actions, customer issues, and change management.
Partner with business unit leaders and functional teams to drive adoption, resolve cross-business challenges, and balance enterprise consistency with business-specific requirements.
Lead change management, communications, and capability-building efforts to ensure effective implementation and sustained use of the QMS.
Develop and maintain an audit and surveillance program demonstrating implementation of required contractual and regulatory requirements within Mitsubishi Power Americas.
Assess quality-system effectiveness through audits, data analysis, customer feedback, and leadership reviews, and sponsor improvements to strengthen performance and reduce risk.
Communicate performance results to appropriate management personnel, teams, and locations.
Perform other duties as required.
Perform staff management and administrative responsibilities, including recruiting, performance evaluation, mentoring, skill development, disciplinary action, and salary management.
Comply with safety policies, practices, and procedures and report unsafe activities to Management and/or Human Resources.
Participate in proactive team efforts to achieve departmental and company goals and contribute to a positive team spirit reflecting corporate quality perspectives.
Use effective written and verbal communication and develop presentations as needed.
Develop and apply training materials as needed to support the QMS and company goals.
Protect confidential information and maintain honesty and integrity.
Travel up to 50% by land and/or air.