Deputy Director of Payment Systems
About The Position
The New York City Department of Design and Construction’s Technology and Innovation Division is seeking a Deputy Director of Payment Systems. The division provides centralized information technology, telecommunications, hardware, software, enterprise applications, and data services, and leads technology modernization across the agency. DDC delivers public buildings and infrastructure projects throughout New York City. Reporting to the Associate Commissioner of Application Development, the Deputy Director leads day-to-day management of the applications and integrations supporting DDC payment processes, from invoice and requisition intake through review, approval, and processing in City financial systems. The role sets priorities for enhancements and fixes, directs supporting staff and consultants, and serves as Application Development’s primary liaison to Finance, Audit, and program units on payment technology. It is accountable for system reliability, data integrity, compliance with City fiscal and audit requirements, and modernization of workflows to shorten vendor and consultant payment processing times.
Requirements
- Must be permanent in the Computer Specialist (Software) title or reachable on the open-competitive list, exam #5056; applicants must provide a Notice of Result card copy or indicate permanent status in the title.
- Meet the Computer Specialist (Software) qualification requirements through one of the specified education and experience pathways: a bachelor’s degree with 24 semester credits in computer science or a related field and two years of satisfactory full-time software experience; a high school diploma or equivalent and six years of such experience; or an equivalent combination of education and experience.
- Qualifying software experience must include designing, programming, debugging, maintaining, implementing, or enhancing software applications, systems programming, systems analysis and design, data communication software, or database design and programming.
- The required experience must include at least one year as a project leader or major contributor on a complex project; candidates must explain in detail how their experience qualifies.
- All candidates must have a four-year high school diploma or equivalent and at least one year of satisfactory full-time software experience as a project leader or major contributor on a complex project.
- For Assignment Level IV placement, have one year of satisfactory project-leader or major-contributor experience on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or online applications programming.
- Experience in computer operations, technical support, quality assurance, hardware installation, help desk work, or work as an end user does not qualify toward the stated minimum experience requirements.
- Educational credentials must be from a U.S. Department of Education-recognized accredited institution; foreign credentials require independent equivalency verification from an approved evaluation service.
Responsibilities
- Lead planning, development, enhancement, and support of DDC payment-system applications and workflows for invoice and requisition submission, review, approval, and payment processing.
- Supervise and assign work to developers, business analysts, and application support staff; set priorities, review work products, and manage performance.
- Manage integrations and data exchanges between DDC payment applications and Citywide systems such as FMS and PASSPort, ensuring payment data is accurate, timely, and reconciled.
- Partner with DDC Finance, Audit, and program divisions to gather requirements and translate fiscal rules and Comptroller/OMB requirements into system requirements; keep applications current as rules change.
- Oversee the payment-related development lifecycle, including requirements, design, testing, user acceptance testing, deployment, and post-release support.
- Establish and monitor service levels, incident response, and root-cause analysis; escalate and resolve critical issues affecting payment timeliness.
- Ensure role-based access controls, audit trails, and data integrity meet City cybersecurity and audit standards, and support internal and external audits of payment systems.
- Produce reporting and dashboards on payment volumes, cycle times, and backlogs for agency leadership.
- Manage vendors and consultants supporting payment systems, including scoping work, reviewing deliverables, and tracking spending.
- Maintain system documentation, standard operating procedures, and end-user training materials, and act on behalf of the Associate Commissioner on payment systems matters as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
