Deputy Collector Delinquent Accoutns

Saline County • Benton, AR

10d • Onsite

About The Position

The Deputy Collector Delinquent Accounts assists the Delinquent Accounts Manager with collecting delinquent taxes on business personal property, mobile homes, and personal property. The work involves contacting taxpayers by phone, text, email, and postal mail, researching accounts using software, and supporting collection actions such as county blocks, debt setoff claims, and notices of distraint. The employee also assists taxpayers, answers calls, processes payments, and provides front-counter coverage as needed.

The role is based at the Saline County Collector’s Office at 215 N. Main, Suite 3, Benton, Arkansas, and may require work at the Bryant office. The posted schedule is Monday and Friday, 8:00 a.m. to 4:30 p.m., with some evenings required during tax collection periods. Hours may extend during peak collections, especially in March and October. The position is non-exempt and is not safety-sensitive.

The starting rate for a new hire is $38,514 annually. Established employees may receive a promotional rate of up to $40,055. Bilingual pay of $2,080 is available after proficiency is established. The County pays the employee’s group health, dental, and life insurance coverage if the employee obtains a wellness check within the designated timeframe. The County also contributes 15.32% of the employee’s gross pay per pay period toward retirement through the Arkansas Public Employees’ Retirement System.

Requirements

• High school diploma or GED, or equivalent education and specialized training as described in the posting.
• At least two years of related work experience.
• At least two years of cash-handling experience.
• Customer service training or certification.
• Proficient typing and data-entry skills.
• Ability to communicate effectively in person and in writing with customers, the public, and coworkers.
• Ability to perform basic arithmetic with whole numbers, fractions, and decimals.
• Ability to follow written, oral, or diagrammed instructions and handle routine problems involving several known variables.
• Ability to maintain concentration while performing highly repetitive work.
• Ability to use desktop or laptop computers and software, including intermediate 10-key, accounting, alphanumeric data entry, database, spreadsheet, and word-processing/typing skills.
• Ability to occasionally lift or move up to 50 pounds and regularly lift or move up to 25 pounds.
• Ability to work scheduled and irregular hours, including overtime or some evenings during collection periods.

Nice To Haves

• Microsoft Office Suite certification in Word, Excel, Outlook, and PowerPoint.
• Customer service training or certification.
• Bilingual proficiency; additional pay is available once proficiency is established.

Responsibilities

• Make collection calls and send text and email reminders to taxpayers with delinquent accounts.
• Communicate with taxpayers in person, by phone, mail, and email; answer questions and explain delinquent-account procedures within the scope of authority.
• Maintain accurate records of taxpayer communications, research, and collection actions in databases and spreadsheets.
• Prepare routine reports and updates for the Delinquent Accounts Manager regarding collection activity and taxpayer responses.
• Assist with preparing, reviewing, and mailing collection letters and statements using approved templates, verifying taxpayer details before distribution.
• Place county blocks on delinquent taxpayers under the direction of the Delinquent Accounts Manager.
• Review State Revenue override reports as assigned and assist with contacting taxpayers to collect delinquent taxes.
• Research returned mail and postal change-of-address records to locate taxpayers.
• Assist with preparing debt setoff claims, ensuring accuracy and proper documentation.
• Provide clerical and administrative support, including data entry, scanning, filing, and document preparation.
• Handle sensitive taxpayer information discreetly and professionally.
• Provide courteous, efficient customer service and use active listening and de-escalation techniques when addressing concerns.
• Process payments received in person, by phone, and by mail; maintain and balance an assigned cash drawer.
• Print and provide receipts, tax statements, and historical account records; review account history and accurately verify and update taxpayer information.
• Issue and verify tax clearances for vehicle tag renewals.
• Explain county policies, procedures, and state laws clearly and respectfully.
• Collaborate professionally with county departments, state offices, and local agencies.
• Be available for overtime during peak collection seasons and critical deadlines.
• Work at the Bryant office when needed based on staffing or operational requirements.
• Perform other related duties as required or assigned.

Benefits

• Paid holidays off.
• Group health insurance coverage paid by the County for the employee, subject to obtaining a wellness check within the designated timeframe.
• Dental insurance coverage paid by the County for the employee, subject to obtaining a wellness check within the designated timeframe.
• Life insurance coverage paid by the County for the employee, subject to obtaining a wellness check within the designated timeframe.
• County retirement contribution of 15.32% of the employee’s gross pay per pay period through the Arkansas Public Employees’ Retirement System.
• Bilingual pay of $2,080 after proficiency has been established.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED