Deputy Collector Delinquent Accoutns

Saline County • Benton, AR

12d • $38,514 - $40,055 • Onsite

About The Position

The Deputy Collector Delinquent Accounts assists the Delinquent Accounts Manager with collecting delinquent taxes on business personal property, mobile homes, and personal property. The work includes contacting taxpayers by phone, email, text, mail, and in person; researching account and address information; processing payments; maintaining account records; and providing customer service and administrative support. The employee also assists with account blocks, debt setoff claims, and other collection processes under direction of the Delinquent Accounts Manager.

This position is based at the Benton office and may require work at the Bryant office as needed. The posted schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with paid holidays off. Some evenings and extended hours may be required during tax collection periods, particularly in March and October. Overtime availability is required during peak collection seasons and critical deadlines.

The starting annual rate for a new hire is $38,514. Established Saline County employees may receive a promotional rate of up to $40,055. Bilingual pay of $2,080 is available after proficiency is established. The County pays for employee group health, dental, and life insurance coverage if the employee obtains a wellness check within the designated time frame. The County contributes 15.32% of gross pay per pay period toward retirement through the Arkansas Public Employees’ Retirement System.

Requirements

• High school diploma or GED.
• At least two years of related work experience.
• At least two years of cash-handling experience.
• Customer service training or certification.
• Proficient typing and data-entry skills.
• Microsoft Office Suite certification covering Word, Excel, Outlook, and PowerPoint is listed as a required qualification.
• Intermediate skills in 10-key, accounting, alphanumeric data entry, databases, spreadsheets, and word processing/typing.
• Ability to communicate effectively in person and in writing with customers, the public, and coworkers.
• Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
• Ability to follow written, oral, or diagrammed instructions and resolve routine problems involving several known variables.
• Ability to use desktop or laptop computers and related software.
• Ability to maintain discretion and professionalism when handling sensitive taxpayer information.

Nice To Haves

• Bilingual ability; additional pay is available once proficiency is established.
• Knowledge of a specialized field such as basic accounting or customer service communications.

Responsibilities

• Make collection calls and send text and email reminders regarding delinquent accounts.
• Communicate with taxpayers in person, by phone, mail, and email; answer questions and explain delinquent account procedures within the scope of authority.
• Maintain accurate records of taxpayer communications, research findings, and collection actions in databases and spreadsheets.
• Prepare routine reports and collection updates for the Delinquent Accounts Manager.
• Assist with preparing, reviewing, and mailing collection letters and statements using approved templates, verifying taxpayer details for accuracy.
• Place county blocks on delinquent taxpayers under the Delinquent Accounts Manager’s direction.
• Review State Revenue override reports as assigned and help contact taxpayers to collect delinquent taxes.
• Research returned mail and postal change-of-address records to locate taxpayers.
• Assist in preparing debt setoff claims and ensure supporting documentation is accurate.
• Provide clerical and administrative support, including data entry, scanning, filing, and document preparation.
• Handle sensitive taxpayer information discreetly and professionally.
• Provide courteous and efficient customer service, using active listening and de-escalation techniques when addressing concerns.
• Process payments received in person, by phone, and by mail, and maintain and balance an assigned cash drawer.
• Print and provide receipts, tax statements, and historical account records; review account history and verify or update taxpayer information.
• Issue and verify tax clearances for vehicle tag renewals.
• Explain county policies, procedures, and state laws clearly and respectfully.
• Collaborate with county departments, state offices, and local agencies.
• Be available for overtime during peak collection seasons and critical deadlines.
• Work at the Bryant office when required by staffing or operational needs.
• Perform other related duties as assigned.

Benefits

• Paid holidays off.
• Group health insurance paid by the County for employee coverage, subject to the stated wellness-check condition.
• Dental insurance paid by the County for employee coverage, subject to the stated wellness-check condition.
• Life insurance paid by the County for employee coverage, subject to the stated wellness-check condition.
• County retirement contribution of 15.32% of gross pay per pay period through the Arkansas Public Employees’ Retirement System.
• Bilingual pay of $2,080 after proficiency is established.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED