Deposit Operations Specialist

Foresight Bank•Winnebago, IL

About The Position

The Deposit Operations Specialist performs assigned back-office deposit operations tasks accurately and on time, providing support for deposit operations services. The role handles payment processing, account adjustments, reconciliations, notices, foreign items and currency, deposit account maintenance, and support for certificates of deposit and IRAs. It also helps maintain quality control, provides backup to other Deposit Shared Services departments, supports training and projects, and assists with audits. The specialist participates in team coverage for extended banking hours, responds to phone calls and emails, maintains job aids, protects customer information, and complies with applicable regulations and bank policies. The position operates in a clerical office setting and routinely uses standard office equipment. It requires manual dexterity and regularly involves sitting or standing for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Minimum of 1 year of banking experience.
Advanced ability to meet internal and external customer needs through timely, accurate communication and follow-through.
Ability to plan and organize work, establish priorities, and allocate resources effectively.
Ability to identify and resolve problems, analyze information, develop alternatives, and collaborate in group problem-solving.
Effective written and oral communication skills.
Strong analytical skills and a logical, systematic approach to situations.
Advanced user-level working knowledge of deposit operations banking applications.
Fluency in Microsoft Word and Excel.
Manual dexterity and ability to sit or stand for extended periods.

Nice To Haves

Knowledge of deposit operations.
Knowledge of Jack Henry.
Knowledge of related banking regulations.

Responsibilities

Perform daily back-office operational functions, ensuring accurate and timely processing, verification, and support.
Handle non-post items and stop payment requests in a timely manner.
Process NSF/overdraft returns and notifications, and assist with daily overdraft program tasks.
Assist with processing overdraft privilege charge-off accounts and other charge-off accounts as needed.
Process chargebacks (RDIs) and customer or Federal Reserve adjustments related to customer accounts.
Balance general ledger applications and reconcile official checks and other deposit-account items.
Print daily notices, CD interest checks, IRA distribution checks, safe deposit box notices, and other deposit-related notices or letters.
Process incoming foreign items for consumer and commercial customers and customer foreign currency purchases and sales.
Input and maintain accounts related to ACH/AFT/sweeps and process deposit account rate changes.
Assist with CD/IRA renewals and redemptions and support other deposit-related functions.
Maintain quality control of deposit operations functions.
Provide backup to other Deposit Shared Services departments as needed.
Assist in developing and implementing training and operational support programs.
Assist with departmental projects and gather and review audit documentation, copies, and reports as requested.
Participate in team tasks and alternate schedules supporting extended banking hours, and help answer phone calls and emails.
Identify and update job aids when processes or policies change and communicate changes to the team.
Maintain strict confidentiality of customer records and personal information.
Comply with state and federal regulations and bank policies and procedures, including the Bank Secrecy Act, FACT Act, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.
Perform other duties as assigned.