Deposit Operations Specialist I

Simmons Bank•Ada, MN

About The Position

The Deposit Operations Specialist I is a member of the Operations Team supporting processing across the bank’s transaction channels. This role performs a wide variety of bank operational duties in a high-volume, deadline-driven environment, interacts with bank personnel, serves as a resource for deposit operational areas, and assists with verifying processes and applications. The position processes and maintains customer deposit accounts and supports related account, transaction, reconciliation, and exception work. It also responds to customer and branch inquiries and helps ensure that departmental work complies with applicable laws, regulations, policies, and procedures. Duties may change, and additional responsibilities may be assigned.

Requirements

High school diploma or equivalent required.
Experience working in customer service.
Ability to perform tasks quickly and accurately.
Ability to work in a team environment to accomplish shared goals.
Ability to solve practical problems and interpret written and oral instructions.
Ability to read and interpret procedure manuals, business correspondence, journals, and government regulations.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to maintain effective interpersonal relationships with management and team members.
Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor.
Proficiency with the Navigator system and electronic communications.

Nice To Haves

Preferred experience in an office environment requiring computer skills.
Experience using MS Office programs.

Responsibilities

Process and maintain customer deposit accounts and serve as a first-line resource for resolving deposit operational issues.
Review, verify, and process account maintenance requests for accuracy and compliance with bank policies.
Monitor and process ACH transactions, wire transfers, returned items, stop payments, and exception items.
Perform daily balancing and reconciliation of deposit-related general ledger accounts and balance deposit general ledger applications.
Research and resolve customer and branch inquiries regarding deposit accounts and transactions.
Support account opening and maintenance activities, ensuring appropriate documentation and regulatory compliance.
Review reports for overdrafts, dormant accounts, escheatment, and other deposit-related exceptions.
Report backup withholdings as required.
Process levies, garnishments, and bankruptcy requests, including related communications, documentation, and reporting.
Verify and remove deposit exceptions.
Maintain detailed records of work responsibilities as required.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Perform other duties and responsibilities as assigned.