Deposit Operations Specialist I

Middlesex Savings Bank • Westborough, MA

6d

About The Position

The Deposit Operations Specialist I performs transaction verifications and corrections, record retention, and related activities in accordance with Bank policies, procedures, and objectives. The role provides responsive service to customers and coworkers while carrying out duties within the scope of the employee’s authority and expertise.

The specialist verifies business and consumer deposit account information, reviews account setup and opening documentation, corrects errors, supports retail staff, and assists with customer inquiries and research. The position also involves data entry, document imaging and retention, management reporting, and support for training and procedural updates. The role requires strict compliance with privacy, information security, and regulatory requirements.

Requirements

• High school diploma or equivalent.
• 1–2 years of administrative experience.
• At least intermediate technology skills, including knowledge of word processing, database, and spreadsheet applications.
• Effective and professional written and oral communication with law enforcement, federal and state agencies, and internal and external customers.
• Strong interpersonal skills and the ability to train others.
• Knowledge of and strict adherence to applicable federal and state rules and regulations, including the Federal Garnishment Rule, GLBA, and Regulation P.
• Attentiveness to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong organizational skills.
• Scheduling flexibility and ability to work extended and weekend hours.

Responsibilities

• Complete credit references and audit confirmations accurately and on time for small business and commercial accounts.
• Complete deposit account verifications properly and promptly.
• Interpret authorization releases to prevent unauthorized disclosure of information and adhere to applicable state and federal privacy rules.
• Perform data entry using various tracking software products.
• Complete Social Security and Medicaid information verifications for deposit accounts while following privacy and information-release rules.
• Provide support and input for periodic reviews and updates of department Standard Operating Procedures.
• Review computer records to ensure new deposit accounts are set up properly and changes to existing accounts are completed accurately.
• Correct identified errors in a timely manner.
• Review account-opening documentation for completeness and accuracy, and follow up with branch staff to obtain missing documents.
• Advise and assist retail staff with deposit account setup, account opening and change documents, and processing account changes.
• Assist with training.
• Produce management reports detailing errors and exceptions.
• Assist staff with customer inquiries and research.
• Answer inbound calls from branches and customers.
• Maintain documents in an orderly manner and perform document-imaging functions.
• Comply with the Bank’s Information Security Policies and Procedures and applicable regulatory compliance guidelines.
• Perform other related and unrelated duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED